Free shipping on orders over ¥95000
Shipping

Carbon neutral option

Mytheresa is a carbon neutral company as we fully offset our carbon footprint, which is calculated on the basis of internationally recognized standards*. We always strive to find more environmentally friendly solutions for a luxury shopping experience.

In addition to
Mytheresa’s commitment, you can further offset the CO2 emissions of your order's preparation, packaging, delivery, and potential return. Your contribution goes to a Gold Standard-certified project managed by Climate Partner, our independent partner and recognized expert in climate action. You can find more information about Climate Partner and the project you support here.

With a contribution of €0,25, you are helping this project whose work offsets the environmental impact of your order. The CO2 emissions of each order are estimated at an average of 25kg, which can be compared with the yearly carbon uptake of 2 beech trees. Together we can actively contribute to achieving the UN's Sustainable Development Goals (SDGs). Simply order as you always have, and, when choosing your preferred delivery method, you can select the carbon neutral option to help offset your CO2 emissions. Kindly note that your carbon neutral contribution is non-refundable. Further information can be found in our
Terms and Conditions or The Mytheresa Positive Change Report.


*The carbon neutrality of Mytheresa covers all direct emissions caused within the company and selected indirect emissions related to energy consumption, Mytheresa packaging, shipment of orders, business trips, and employee travel.

Shipping methods

Deliveries to Japan are managed by our affiliate courier DHL. All shipments sent by Mytheresa are insured against theft and accidental damage. This insurance coverage ceases once the shipment and a written acknowledgement of receipt have been received.

Please be aware that we cannot deliver to post office boxes. In the case of partial shipments, shipping costs will be charged only once.

We process and send orders during our main service hours, 8:00 am until 8:00 pm CET, from Monday to Friday, and from 9:00 am until 6:00 pm CET on Saturdays. Kindly note that we do not operate on German public holidays. Your order will be ready for dispatch one business day after the receipt of payment, at the latest. If this were to differ for your order, we will inform you at checkout.

Shipping costs and delivery times

Shipping for orders over ¥ 95,000 within Japan is free of charge.

Please refer to the chart below for shipping methods, shipping costs, and delivery times for your destination:

Destination

Shipping method

Shipping costs

Delivery times

Japan

Express

¥ 2,400

1-4 business days

If the delivery times for your order differ from those shown above, we will inform you at checkout. Please also be aware that shipping times can vary depending on customs clearance.

More delivery countries

We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.

Track your status

As soon as we have shipped your order, you will receive an email with the tracking number for your parcel. You can check the status of your shipment one to two hours after receiving the email by using the link provided.

Shipped with DHL: Check status of parcel

PACKAGING
Mytheresa's eco packaging

Your purchase will be shipped in our eco packaging. You can also opt for our signature yellow packaging at no additional cost.

The eco packaging is FSC Recycled certified (made from 100% recycled materials) and about three times lighter than our yellow boxes, reducing consumption, waste, and the order's carbon footprint.

Composition

Disposal recommendations

Corrugated cardboard (PAP 20)

- Reduce the volume of the box for disposal
- Please follow your local municipal guidelines on how paper waste is collected

Mytheresa's signature yellow packaging

The signature yellow packaging is FSC Mix certified (made with materials from FSC-certified forests and recycled materials).

Composition

Disposal recommendations

Greyboard (PAP 21)

- Please remove the detachable ribbon and follow the black ribbon disposal recommendations

Yellow paper (PAP 22)

- Reduce the volume of the box for disposal

Ribbon made of cotton and synthetic mix (TEX 62)

- Please follow your local municipal guidelines on how paper waste is collected

Mytheresa's envelope and thank-you card

The envelope and thank-you card are FSC Mix certified (made with materials from FSC-certified forests and recycled materials).

Composition

Disposal recommendations

Paper (PAP 22)

- Please follow your local municipal guidelines on how paper waste is collected

Invoice and returns & exchange form

Both documents are either FSC Mix or 70% PEFC certified (made with materials from FSC-certified forests and recycled materials or with materials from PEFC-certified forests).

Composition

Disposal recommendations

Paper (PAP 22)

- Please follow your local municipal guidelines on how paper waste is collected

Protection paper

Composition

Disposal recommendations

Tissue paper (PAP 22)

- Please follow your local municipal guidelines on how paper waste is collected

Mytheresa sticker

Composition

Disposal recommendations

Paper (PAP 22)

- Please follow your local municipal guidelines on how paper waste is collected

Mytheresa tag

Composition

Disposal recommendations

Paper with a plastic lamination (PAP 22) or paper (PAP 22)

- Please follow your local municipal guidelines on how paper waste is collected

Black ribbon

Composition

Disposal recommendations

Cotton and synthetic mix (TEX 62)

- Please follow your local municipal guidelines on how textile waste is collected

Tape

Composition

Disposal recommendations

Polypropylen (PP 5)

- Please follow your local municipal guidelines on how plastic waste is collected

Staple thread

Composition

Disposal recommendations

Nylon (PA 6.6)

- Please follow your local municipal guidelines on how plastic waste is collected

Duties & Taxes
Customs duties and taxes for Japan

For deliveries to Japan, the Japanese sales tax (VAT) as well as customs duties and handling fees are included in the price of the item.

If you have any questions, please contact our Customer Care team at:
customercare@mytheresa.com.

EMAIL US
EMAIL US

customercare@mytheresa.com

Due to a high amount of requests, we might take a few days to get back to you. We apologize for any inconvenience this may cause.

CALL US
CALL US

(81) 05050505939

Available 24/7

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