All orders are shipped worldwide via our affiliate courier DHL. Please see the shipping method as well as shipping costs and delivery times for your destination here.
We gladly accept returns within 30 days of receipt free of charge. Read here.
Climate Neutral Option
Mytheresa is a carbon neutral company as we fully offset our carbon footprint, which is calculated on the basis of internationally recognized standards*. We always strive to find more environmentally friendly solutions for a luxury shopping experience.
In addition to Mytheresa’s commitment, you can further offset the CO2 emissions of your order's preparation, packaging, delivery, and potential return. Your contribution goes to a Gold Standard-certified project managed by Climate Partner, our independent partner and recognized expert in climate action. You can find more information about Climate Partner and the project you support here.
With a contribution of ¥52,00, you are helping this project whose work offsets the environmental impact of your order. The CO2 emissions of each order are estimated at an average of 25kg, which can be compared with the yearly carbon uptake of 2 beech trees. Together we can actively contribute to achieving the UN's Sustainable Development Goals (SDGs). Simply order as you always have, and, when choosing your preferred delivery method, you can select the climate neutral option to help offset your CO2 emissions. Kindly note that your climate neutral contribution is non-refundable. Further information can be found in our Terms and Conditions or The Mytheresa Positive Change Report.
*The carbon neutrality of Mytheresa covers all direct emissions caused within the company and selected indirect emissions related to energy consumption, Mytheresa packaging, shipment of orders, business trips, and employee travel.
Packaging
Your purchase will be shipped in environmentally friendly packaging, or you can opt for our signature yellow packaging at no additional cost.
SHIPPING METHODS
Deliveries to Japan are managed by our affiliate courier DHL. All shipments sent by Mytheresa are insured against theft and accidental damage. This insurance coverage ceases once the shipment and a written acknowledgement of receipt have been received.
Please be aware that we cannot deliver to post office boxes. In the case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, 8:00 am until 8:00 pm CET, from Monday to Friday, and from 9:00 am until 6:00 pm CET on Saturdays. Please note that we are closed on German public holidays. Your order will be ready for dispatch one business day after the receipt of payment, at the latest.
SHIPPING COSTS AND DELIVERY TIMES
Shipping for orders over ¥ 90,000 within Japan is free of charge.
Please refer to the chart below for shipping methods, shipping costs, and delivery times for your destination:
MORE DELIVERY COUNTRIES
We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.
TRACK YOUR STATUS
As soon as we have shipped your order, you will receive an email with the tracking number for your parcel. You can check the status of your shipment one to two hours after receiving the email by using the link provided.
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SHIPPING AND DELIVERY TO JAPAN
Please find further information about duties and taxes for deliveries to Japan here.
Thank you for shopping with Mytheresa. We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 30 days of receipt.
For returns, please follow the instructions for returning your order with the same carrier that shipped it. For exchanges, please see the information at the bottom.
Returns with DHL
RETURN CONDITIONS
• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached. Please make sure to include all item boxes and dust bags with your return.
• Only one prepaid label is provided for each order, therefore all goods must be returned in the same parcel.
• Return shipments must be made using the same service as for the original delivery (DHL or UPS).
• We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Germany must be returned from Germany. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
• Customized items cannot be returned.
• Your refund will be credited to the original payment method. Shipping costs will not be refunded by Mytheresa in case of returns.
• When returning items that arrived in separate parcels, please carefully pack them into their original packaging. Kindly use the individual labels for each parcel.
EXCHANGE CONDITIONS
• We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached. Please make sure to include all item boxes and dust bags with your return.
• It is only possible to exchange the same item for a different size; we cannot exchange items for a different colour or a different item altogether.
• Please be aware that we can only exchange the same item for a different size once.
• Merchandise must be returned in one parcel – we reserve the right to refuse multiple returns from one order sent at different times.
• Exchange shipments must be made using the same service as for the original delivery (DHL or UPS).
• We can only accept exchanges from the country to which an order was originally shipped, for example, orders delivered to Germany must be returned from Germany. Otherwise, the exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
• Customized items cannot be returned.
• Products from the LIFE category cannot be exchanged.
REPEAL POLICY
If you would like to repeal your contract of purchase, you may choose one of the following two options:
1. REPEAL OF PURCHASE BY WAY OF RETURN
Your repeal of purchase will automatically take effect if you return the items within 30 days as indicated above.
2. REPEAL OF PURCHASE IN WRITTEN FORM OR OVER THE PHONE
You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, fax or letter, or over the phone. Once you informed us, please return the items within 14 days.
