Thank you for shopping with Mytheresa. We hope that you're pleased with your order. If for any reason you're not fully satisfied, you can return any purchase within 30 days of receipt. Avoiding returns or exchanges significantly reduces the CO2e emissions generated by your order.
For returns, please follow the instructions for returning with the same carrier that shipped your order. For exchanges, please see the information below.
Step 1 | Using the enclosed returns and exchanges form, please indicate which item(s) you would like to return and the reason, or your desired exchange size. |
Step 2 | Please insert the form with the item(s) you wish to return in the original packaging. |
Step 3 | Fill in the three copies of the Pro-Forma invoice, insert each one into the included transparent envelope, and attach it to the parcel without closing it. These documents are required for customs, so please be sure to complete all three copies. If you wish to return or exchange an item, you can do so within 30 days of receipt. Please contact Customer Care before initiating your return at 400 120 3544 or by emailing customercare@mytheresa.com for more specific instructions based on your return value & location. |
Step 4 | There are two options for handing over your parcel to DHL: drop-off or pick-up. With drop-offs you can leave a labeled DHL parcel at your nearest drop-off store: locator.dhl.com. For pick-ups you can arrange a collection with this link: https://mydhl.express.dhl/index/en.html When arranging your pickup, you will need to provide the Waybill number shown on your label. You can find it below the first barcode. |
Step 5 | Once we have received the returned item(s), we will confirm your refund as soon as it has been processed. |
How to exchange | If you wish to exchange your item(s), please contact our Customer Care team to reserve the new desired size and follow the steps mentioned above. Once we have received and processed your return, we will ship the exchanged item(s). |

customercare@mytheresa.com
Due to a high amount of requests, we might take a few days to get back to you. We apologize for any inconvenience this may cause.

+864000931044
Available 24/7