Has an item you bought from Mytheresa become damaged after use because of a manufacturing fault or production defect?
With our After Sale Service, we aim to help you find the best solution for your beloved luxury piece. We first ask you to submit a request with detailed information.
Our experts will take care of your request, and will examine your item to determine if and how we can assist you as part of our After Sale Service.
Fill out our mobile-friendly After Sale Service Request form by clicking on the button below.

The following link contains information on how to help reduce water consumption and chemical pollution when caring for garments purchased at Mytheresa. Please follow the instructions provided only if they comply with the garments' care labels:
Taking care of and mending your products ensures their longevity, allowing you to enjoy them for years to come. For guidance on proper care, please check our General Care Instructions. We also encourage you to extend the life of your products by exploring professional repair options available in your area.
When the time comes to consider the next chapter for your cherished pieces, we suggest the following options:
Donation:
If your item is no longer suited for resale, we suggest donating it to a local charity or an organization that accepts pre-loved clothing.
Responsible disposal for recycling:
If your garment can no longer be resold or donated, please follow your local municipal guidelines on how textiles are collected.

customercare@mytheresa.com
Due to a high amount of requests, we might take a few days to get back to you. We apologize for any inconvenience this may cause.

+864000931044
Available 24/7