Payments, as well as refunds are invoiced in Euro (EUR).
During the checkout step "payment", please select the option to pay by card.
Possible transfer fees, as well as bank service fees, might be charged. Transaction fees that are charged by the bank will not be refunded by Mytheresa.
We accept the following credit cards and debit cards: Visa, Mastercard, American Express, Diner Club, JCB, Union Pay and Discover.
Please enter your card details on our payment site. Mytheresa uses state-of-the-art server security software with SSL encryption, which provides the safe and bug-proof transmission of your card details.
The order amount will be deposited on your card as a payment reservation until your order has either been sent (amount will be booked) or canceled (payment reservation will be canceled).
The following applies to all credit card payments: refunds from returns are always issued to the credit card that was used to pay for the original order.
To make your online payments even more secure, regulations around bank account security came into effect as part of the EU Payment Services Directive (PSD2).
The PSD2 protects your credit card details with a process called 2-factor authentication, which requires that you verify your identity. Please find more information about the PSD2 at ecb.europa.eu.
Banks are required to implement 2-factor authentication for online payments above a certain order value. If you are experiencing any trouble with credit card payments, we recommend you check with your bank to confirm if your card is already registered for 2-factor authentication. If you are not yet registered, your bank should instruct you on how to do so. In the meantime, to avoid encountering payment issues for your Mytheresa orders, we recommend you select an alternative payment method, since this verification method only applies to credit cards. Please find an overview of our alternative payment methods below.
Kindly note that, depending on your bank, you may have the option to add Mytheresa to your list of trusted shops, which would ensure future purchases with us would not require additional verification. Please contact your bank for further information.
The system recognizes whether or not the credit card is registered on the 3-D security programs Verified by Visa or Mastercard SecureCode.
These are security systems that have been developed to ensure that the registered card holder and the registered online retailer (Mytheresa) are involved in the transaction. If your card is part of the 3-D Secure Program, a pop-up window will appear, asking you to enter your password when making a purchase online. This window is linked to your bank and requires you to enter your SecureCode (a password that you have previously selected). Transactions can only be made by entering the correct password.
If your credit card is not registered with any of these programs, the payment can be made without further authentication. For more information about the credit card security systems, please see:
Verified by Visa or Mastercard SecureCode
The system recognizes whether the shipping address is identical to the address that has been provided to American Express as the billing address (Amex address verification system). If the address is not identical, you will be asked to provide a different shipping address in a separate email. Your shipment will not be dispatched until the authentication was successful.
Please select "PayPal" as your payment method and you will be redirected to the PayPal site automatically. If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register and proceed with the payment. Refunds from returns will be booked onto the registered PayPal account.
eps is a safe and fast way to pay by wire transfer using your local bank's online banking service.
Choose "eps" as your payment method while placing your order and select your local bank, where you have a bank account, from the dropdown list. You will automatically be forwarded to your bank's online banking service and can proceed to do a wire transfer. A payment confirmation is generally sent out shortly after the wire transfer has been processed.
Possible processing costs as well as bank fees will be charged. If the item is returned, a refund will be wired back to the account that was used to pay for the original order.
In the "payment" step at checkout, please select "wire transfer" and finalize your order.
You will then receive a confirmation that will be sent automatically by email stating our banking details as well as the order number.
After receiving the confirmation, please transfer the total amount to the following account within 48 hours. In order for us to be able to process your payment, it is crucial you label your transaction with your order number provided in the email, composed of letters and numbers, e.g. US98765432.
Account holder: mytheresa.com GmbH
Bank: HypoVereinsbank München
Possible transfer fees, as well as bank fees, might be charged.
Your order will be dispatched upon receipt of payment on our account.
Refunds from returns will be credited back to the bank account that was used to pay for the original order.
Simply go to your shopping bag and enter your code in the designated "Gift Card/Store Credit/Promotion Code" field. Your discount will be displayed in "Your current promotions" and the final price will be adjusted automatically. If the total of your order exceeds the balance of your store credit, gift card, or the amount of the promotion, you can select the payment method to cover the remaining amount during checkout. If the balance of your gift card or store credit exceeds the order amount, you may use the same code for your next purchase. The remaining amount will be available until you have used the credit balance in full.
Mytheresa reserves the right to block gift cards or store credit if misused.
Due to a high amount of requests, we might take a few days to get back to you. We apologize for any inconvenience this may cause.
0800 802 325