Returns & Exchanges

Thank you for shopping with Mytheresa. We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return or exchange your purchase (excluding non-returnable or non-exchangeable items) within 30 days of receipt. Avoiding returns or exchanges significantly reduces the CO2e emissions generated by your order.

All items marked Final Sale, physical gift cards, eGift cards, and all customized items are non-returnable and non-exchangeable. Items from the LIFE category are non-exchangeable.

For returns or exchanges, please follow the instructions below.

Instructions for returns and exchanges

Step 1	Please visit our dedicated returns portal at: returns.mytheresa.com Simply log in using your order number and email address to initiate the process
Step 2	Select the item(s) you wish to return or exchange and choose a reason from the dropdown menu. You must complete this step in order to generate and print the return label.
Step 3	Place your item(s) in the original packaging and attach the return label. Please refer to the return document included in your order for details on drop-offs and pick-ups.
Step 4	Once we have received and processed your returned item(s), we will either confirm your refund or, if you requested an exchange, inform you about the shipment details for your new item(s).

All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached. Please make sure to include all item boxes and dust bags with your return.
Only one prepaid label or QR code is provided for each order. Therefore, all goods must be returned in the same parcel.
Return shipments must be made using the same service as for the original delivery (DHL).
We can only accept returns from the country to which an order was originally shipped. For example, orders delivered to Germany must be returned from Germany. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
Customized items cannot be returned.
Your refund will be credited to the original payment method. You can also opt in to receive store credit for the refunded amount, which you can redeem on future Mytheresa purchases. Shipping costs will not be refunded by Mytheresa in case of returns.
Insurance and handling fees will not be refunded by Mytheresa in case of returns.
When returning items that arrived in separate parcels, please carefully pack them into their original packaging. Kindly use the individual labels for each parcel.

We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached. Please make sure to include all item boxes and dust bags with your return.
It is only possible to exchange the same item for a different size. We cannot exchange items for a different color or a different item altogether.
Please be aware that we can only exchange the same item for a different size once.
Merchandise must be returned in one parcel. We reserve the right to refuse multiple returns from one order sent at different times.
Exchange shipments must be made using the same service as for the original delivery (DHL).
We can only accept exchanges from the country to which an order was originally shipped. For example, orders delivered to Germany must be returned from Germany. Otherwise, the exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
Customized items cannot be returned.
Products from the LIFE category cannot be exchanged.

EMAIL US

customercare@mytheresa.com

Due to a high amount of requests, we might take a few days to get back to you. We apologize for any inconvenience this may cause.

CALL US

+852800938625

Available 24/7