France|English
Your current delivery country is France and your order will be billed in EUR €.
Customer Service
Shipping
Support climate action
Mytheresa has calculated its carbon footprint, i.e., the greenhouse gas (CO2e) emissions related to our company*. We always strive to implement measures to reduce our footprint, such as using more than 90% of renewable electricity in our operations or the Mytheresa eco-packaging, while offering a luxury shopping experience. While some CO2e emissions cannot be avoided or reduced, we support climate action by financing projects corresponding to our calculated CO2e emissions.
You can also support climate action by financing a project corresponding to the CO2e emissions produced by your order's preparation, packaging, delivery, and potential return. Your €0,25 contribution goes to a Gold Standard-certified climate project managed by ClimatePartner, our independent partner and recognized expert in climate action. You can find more information about Climate Partner and the project you support here.
The CO2e emissions of each order are estimated at an average of 21 kg, which can be compared with the yearly carbon uptake of 2 beech trees. Simply order as you always have, and, when selecting your preferred delivery method, you can choose to support climate action and finance this climate project. Kindly note that your climate action support is non-refundable. Further information can be found in our Terms and Conditions or The Mytheresa Positive Change Report.
*The carbon footprint of Mytheresa covers all direct and indirect emissions caused by our operations and selected indirect emissions in our value chain, such as the production of our packaging, the shipment of orders and returns, business trips, and employee travels.
Shipping methods
Deliveries to France are managed by our affiliate courier DHL. All shipments sent by Mytheresa are insured against theft and accidental damage. This insurance coverage ceases once the shipment and a written acknowledgement of receipt have been received.
Please be aware that we cannot deliver to post office boxes. In the case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, 8:00 am until 8:00 pm CET, from Monday to Friday, and from 9:00 am until 6:00 pm CET on Saturdays. Kindly note that we do not operate on German public holidays. Your order will be ready for dispatch one business day after the receipt of payment, at the latest. If this were to differ for your order, we will inform you at checkout.
Shipping costs and delivery times
Shipping for orders over €300 within France is free of charge (premium delivery option only).
Please refer to the chart below for shipping methods, shipping costs, and delivery times for your destination:
Destination | Shipping method | Shipping costs | Delivery times |
|---|---|---|---|
France | Express | €19.00 | 1-2 business days |
France | Premium | €10.00 | 2-3 business days |
If the delivery times for your order differ from those shown above, we will inform you at checkout.
More delivery countries
We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.
Track your status
As soon as we have shipped your order, you will receive an email with the tracking number for your parcel. You can check the status of your shipment one to two hours after receiving the email by using the link provided.
Shipped with DHL: Check status of parcel
PACKAGING
Mytheresa's eco packaging
Your purchase will be shipped in our eco packaging. You can also opt for our signature yellow packaging at no additional cost.
The eco packaging is FSC Recycled certified (made from 100% recycled materials) and about three times lighter than our yellow boxes, reducing consumption, waste, and the order's carbon footprint.
Composition | Disposal recommendations | ||
Corrugated cardboard (PAP 20) | - Reduce the volume of the box for disposal | ||
Product sheet related to the environmental qualities or characteristics
Eco packaging with 100% recycled materials.This packaging is entirely recyclable.
Mytheresa's signature yellow packaging
The signature yellow packaging is FSC Mix certified (made with materials from FSC-certified forests and recycled materials).
Composition | Disposal recommendations |
Greyboard (PAP 21) | - Please remove the detachable ribbon and follow the black ribbon disposal recommendations |
Yellow paper (PAP 22) | - Reduce the volume of the box for disposal |
Ribbon made of cotton and synthetic mix (TEX 62) | - Please follow your local municipal guidelines on how paper waste is collected |
Product sheet related to the environmental qualities or characteristics
Signature yellow packaging with at least 80% recycled materials. This packaging is entirely recyclable.
Mytheresa's envelope and thank-you card
The envelope and thank-you card are FSC Mix certified (made with materials from FSC-certified forests and recycled materials).
Composition | Disposal recommendations | ||
Paper (PAP 22) | - Please follow your local municipal guidelines on how paper waste is collected | ||
Product sheet related to the environmental qualities or characteristics
Packaging elements with at least 40% recycled materials. The packaging elements are entirely recyclable.
Invoice and returns & exchange form
Both documents are either FSC Mix or 70% PEFC certified (made with materials from FSC-certified forests and recycled materials or with materials from PEFC-certified forests).
Composition | Disposal recommendations | ||
Paper (PAP 22) | - Please follow your local municipal guidelines on how paper waste is collected | ||
Product sheet related to the environmental qualities or characteristics
Both documents are entirely recyclable.
Protection paper
Composition | Disposal recommendations | ||
Tissue paper (PAP 22) | - Please follow your local municipal guidelines on how paper waste is collected | ||
Product sheet related to the environmental qualities or characteristics
The protection paper is entirely recyclable.
Mytheresa sticker
Composition | Disposal recommendations | ||
Paper (PAP 22) | - Please follow your local municipal guidelines on how paper waste is collected | ||
Product sheet related to the environmental qualities or characteristics
The Mytheresa sticker is entirely recyclable.
Mytheresa tag
Composition | Disposal recommendations | ||
Paper with a plastic lamination (PAP 22) or paper (PAP 22) | - Please follow your local municipal guidelines on how paper waste is collected | ||
Product sheet related to the environmental qualities or characteristics
Mytheresa tag with at least 40% recycled materials. This tag is mostly recyclable.
Black ribbon
Composition | Disposal recommendations | ||
Cotton and synthetic mix (TEX 62) | - Please follow your local municipal guidelines on how textile waste is collected | ||
Tape
Composition | Disposal recommendations | ||
Polypropylen (PP 5) | - Please follow your local municipal guidelines on how plastic waste is collected | ||
Staple thread
Composition | Disposal recommendations | ||
Nylon (PA 6.6) | - Please follow your local municipal guidelines on how plastic waste is collected | ||
Duties & Taxes
Customs duties and taxes within the European Union
No additional taxes or customs duties are charged for items that are shipped within the European Union. The prices and shipping costs include VAT and are thus listed as gross prices.If you have any questions, please contact our Customer Care team at: customercare@mytheresa.com.
The following countries are members of the European Union:
Germany, Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus (South Cyprus only).
EMAIL US
customercare@mytheresa.com
Due to a high amount of requests, we might take a few days to get back to you. We apologize for any inconvenience this may cause.
CALL US
+33973035273
Available 24/7
The finest edit in luxury
Finest edit of more than 200 international luxury brands
Designer collaborations
Exclusive capsule collections that you won't find anywhere else
Fast delivery
Delivery to over 130 countries
The finest edit in luxury
Finest edit of more than 200 international luxury brands
Designer collaborations
Exclusive capsule collections that you won't find anywhere else
Fast delivery
Delivery to over 130 countries
Shop anywhere, anytime with the App
