Payment

Currencies

Payments, as well as refunds are invoiced in Euro (EUR).

Payment by credit or debit card

During the checkout step "payment", please select the option to pay by card.

Possible transfer fees, as well as bank service fees, might be charged. Transaction fees that are charged by the bank will not be refunded by Mytheresa.

We accept the following credit cards and debit cards: Visa, Mastercard, American Express, Diner Club, JCB, Union Pay and Discover.


Please enter your card details on our payment site. Mytheresa uses state-of-the-art server security software with SSL encryption, which provides the safe and bug-proof transmission of your card details.

The order amount will be deposited on your card as a payment reservation until your order has either been sent (amount will be booked) or canceled (payment reservation will be canceled).


The following applies to all credit card payments: refunds from returns are always issued to the credit card that was used to pay for the original order.

Verification process for credit card payments

To make your online payments even more secure, regulations around bank account security came into effect as part of the EU Payment Services Directive (PSD2).

The PSD2 protects your credit card details with a process called 2-factor authentication, which requires that you verify your identity. Please find more information about the PSD2 at ecb.europa.eu.

Banks are required to implement 2-factor authentication for online payments above a certain order value. If you are experiencing any trouble with credit card payments, we recommend you check with your bank to confirm if your card is already registered for 2-factor authentication. If you are not yet registered, your bank should instruct you on how to do so. In the meantime, to avoid encountering payment issues for your Mytheresa orders, we recommend you select an alternative payment method, since this verification method only applies to credit cards. Please find an overview of our alternative payment methods below.

Kindly note that, depending on your bank, you may have the option to add Mytheresa to your list of trusted shops, which would ensure future purchases with us would not require additional verification. Please contact your bank for further information.

Payments by Visa or Mastercard

The system recognizes whether or not the credit card is registered on the 3-D security programs Verified by Visa or Mastercard SecureCode.

These are security systems that have been developed to ensure that the registered card holder and the registered online retailer (Mytheresa) are involved in the transaction. If your card is part of the 3-D Secure Program, a pop-up window will appear, asking you to enter your password when making a purchase online. This window is linked to your bank and requires you to enter your SecureCode (a password that you have previously selected). Transactions can only be made by entering the correct password.

If your credit card is not registered with any of these programs, the payment can be made without further authentication. For more information about the credit card security systems, please see:

Verified by Visa or Mastercard SecureCode

Payment by American Express

The system recognizes whether the shipping address is identical to the address that has been provided to American Express as the billing address (Amex address verification system). If the address is not identical, you will be asked to provide a different shipping address in a separate email. Your shipment will not be dispatched until the authentication was successful.

Payment by Instant Bank Transfer

During the "payment" step of the checkout process, please select the option for Instant Bank Transfer. You will be asked to choose the bank with which you have an account. At the final step of the checkout, you can review your order and confirm your purchase. Depending on your device type and your bank's procedures, you will either be redirected to your online banking login page or your bank's app. Simply log in with your credentials to approve the online bank transfer. After successfully completing the payment, you will receive an order confirmation.

For every order placed and paid via Instant Bank Transfer in collaboration with Ivy GmbH, Mytheresa will support the non-profit organization Viva con Agua, specifically the All4Wash project in Uganda. Please find further information below.

All4Wash

Access to water and sanitation are recognized by the United Nations as human rights – fundamental to everyone’s health, dignity, and prosperity. At Mytheresa we make continous efforts to create a positive impact and actively support access to Water, Sanitation and Hygiene (WASH).

For every order processed through Instant Bank Transfer, Mytheresa will donate €0.30 to the non-profit organization Viva con Agua, and the project All4Wash in Uganda. The work of Viva con Agua in Uganda is supported by the German Embassy, GIZ’s Sport for development, and GIZ Uganda. The All4Wash project is financed by Viva con Agua and aims to provide 20 schools and surrounding communities with a clean water supply and access to corresponding sanitation and handwash facilities. You can find more information about the project here.

Simply order as you always have, and when choosing your preferred payment method, select the “Instant Bank Transfer” option to pay directly via your bank account and initiate the donation. Further information can be found in our Terms and Conditions.

Payment by PayPal

Please select "PayPal" as your payment method and you will be redirected to the PayPal site automatically. If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register and proceed with the payment. Refunds from returns will be booked onto the registered PayPal account.

Payment by gift card, store credit, or promotion code

Simply go to your shopping bag and enter your code in the designated "Gift Card/Store Credit/Promotion Code" field. Your discount will be displayed in "Your current promotions" and the final price will be adjusted automatically. If the total of your order exceeds the balance of your store credit, gift card, or the amount of the promotion, you can select the payment method to cover the remaining amount during checkout. If the balance of your gift card or store credit exceeds the order amount, you may use the same code for your next purchase. The remaining amount will be available until you have used the credit balance in full.

Mytheresa reserves the right to block gift cards or store credit if misused.

EMAIL US
EMAIL US

customercare@mytheresa.com

Due to a high amount of requests, we might take a few days to get back to you. We apologize for any inconvenience this may cause.

CALL US
CALL US

+49 89 127695-101

Available 24/7

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