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Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination.


Shipping

Packaging

At Mytheresa we always strive to find environmentally friendly solutions for a luxury shopping experience. All of our designer pieces are shipped in eco-friendly packaging, or you can opt for our signature yellow packaging at no additional cost.

SHIPPING METHODS

Deliveries to the United Kingdom are handled through DHL Express. All shipments that are sent by Mytheresa are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist. 

For deliveries to the United Kingdom, the price of the item includes UK VAT, and all customs duties and processing fees. In case of returns, customs duties and handling fees will be refunded by Mytheresa. Shipping costs will not be refunded. 

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.

We process and send orders during our main service hours, Monday to Friday, from 7:00 am till 7:00 pm GMT and Saturday, from 8:00 am till 5:00 pm GMT (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.

SHIPPING COSTS AND DELIVERY TIMES

Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination. Shipping costs will not be refunded by Mytheresa in case of returns:

TRACK YOUR STATUS

As soon as we have shipped your order you will receive an email stating the tracking number. You can check the status of your order one to two hours after receiving the email using the link provided.

Shipped with DHL:

Destination Shipping method Shipping costs Delivery times
United Kingdom Next Day 19.00 GBP Order by 4pm CET from Monday to Friday; Order by 2pm CET on Saturday, and receive it the following Monday
United Kingdom Express 10.00 GBP 1-2 business days

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MORE DELIVERY COUNTRIES

We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.

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