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Thank you for shopping with Mytheresa. We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 30 days of receipt.
For returns, please follow the instructions for returning your order with the same carrier that shipped it. For exchanges, please see the information at the bottom.
|STEP 1||Please access the returns portal via this link: returns.mytheresa.com|
|STEP 2||Select the item(s) you wish to return and choose a reason from the dropdown. You must complete this step in order to generate and print the returns label.|
|STEP 3||Place your item(s) in the original packaging and attach the returns label. For handing over your parcel to DHL, you can either drop your parcel off at a DHL store, (see locator.dhl.com for the one nearest to you), or arrange a pick-up at: mydhl.express.dhl.|
|STEP 4||Once we have received the returned item(s), we will confirm your refund as soon as it has been processed.|
|EXCHANGES||If you wish to exchange your item(s), please follow the steps mentioned above and select your desired exchanged size in the portal. Once we have received and processed your return, we will ship the exchanged item(s).|
• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached
• Only one prepaid label is provided for each order, therefore all goods must be returned in the same parcel
• Return shipments must be made using the same service as for the original delivery (DHL or UPS)
• We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Germany must be returned from Germany. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense)
• Customised items cannot be returned.
• Your refund will be credited to the original payment method.
• When returning items that arrived in separate parcels, please carefully pack them into their original packaging. Kindly use the individual labels for each parcel.
• We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached
• It is only possible to exchange the same item for a different size; we cannot exchange items for a different colour or a different item altogether
• Please be aware that we can only exchange the same item for a different size once
• Merchandise must be returned in one package – we reserve the right to refuse multiple returns from one order sent at different times
• Exchange shipments must be made using the same service as for the original delivery (DHL or UPS)
• We can only accept exchanges from the country to which an order was originally shipped, for example, orders delivered to Germany must be returned from Germany. Otherwise, the exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
• Customised items cannot be returned
• Products from the LIFE category cannot be exchanged.
If you would like to repeal your contract of purchase, you may choose one of the following two options:
1. REPEAL OF PURCHASE BY WAY OF RETURN
Your repeal of purchase will automatically take effect if you return the items within 30 days as indicated above.
2. REPEAL OF PURCHASE IN WRITTEN FORM OR OVER THE PHONE
You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, fax or letter, or over the phone. Once you informed us, please return the items within 14 days.