Thank you for shopping with Mytheresa. We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 30 days of receipt.
For returns, please follow the instructions for returning your order with the same carrier that shipped it. For exchanges, please see the information at the bottom.
|STEP 1||Please access the returns portal via this link: returns.mytheresa.com|
|STEP 2||Select the item(s) you wish to return and choose a reason from the dropdown. You must complete this step in order to generate and print the returns label.|
|STEP 3||Place your item(s) in the original packaging and attach the returns label. For handing over your parcel to DHL, you can either drop your parcel off at a DHL store, (see locator.dhl.com for the one nearest to you), or arrange a pick-up at: mydhl.express.dhl. For arranging a pick-up you will need to provide our account number: 964857636 (Germany).|
|STEP 4||Once we have received the returned item(s), we will confirm your refund as soon as it has been processed.|
|EXCHANGES||If you wish to exchange your item(s), please follow the steps mentioned above and select your desired exchanged size in the portal. Once we have received and processed your return, we will ship the exchanged item(s).|