To change your personal information, begin by logging into your Mytheresa user account. You can view and change all of your information by clicking on "my account information".

You can change your password by hovering over "My account" at the top of any Mytheresa page, or by clicking on "My account". Next, click on "Did you forget your password?" and enter your email address. Within a few minutes, you will receive an email with a link to reset your password.

You can order on Mytheresa without creating an account. Simply check out without login. Once you are ready to check out, you will be forwarded to the sign-in page where you can select "PROCEED WITHOUT LOGIN". After you have entered your shipping and billing address, as well as your payment details, you will be asked to confirm your order. You can choose to uncheck the box marked "Create a user account using the information from this order" before confirming and completing your order.

To qualify for a tax refund, you need to meet the following criteria:

• You must be a non-EU resident

• Your billing address must be located outside the European Union (PO Boxes excluded)

• Your name must be identical on your passport, billing address, and shipping address

• Your name must be clearly indicated as the recipient or under “c/o” (“care of”) on the shipping address. You can add this information in the “Address Line 2” field on the checkout page

If you are eligible for tax-free shopping, you can opt to receive more information via email on the confirmation page. To do so and receive a Global Blue Tax-Free document, please indicate “Yes, please” on the next page.

You then have 2 business days to send a copy of your passport to customercare@mytheresa.com. Please include your order number in the email.

Once you have received your parcel, please fill out the Global Blue tax-free form and obtain a customs stamp from any airport within the EU. To complete this step, you will need the following:

• Your completed tax-free form
• Your passport
• The receipts/invoice
• The purchased goods (unused/unworn), in their original packaging and with the price tag.

We advise that you also carry proof of residency outside of the EU if you have an EU passport.

You can then present the completed and stamped form at a Global Blue counter to receive your tax refund.

You can obtain your refund in one of the following methods: cash, credit card or debit card (Visa, Mastercard, UPI), Diners/Discovery, Amex, JCB, Alipay, and WeChat. More information on the refund period can be found on https://cs.globalblue.com/s/article/Multiple-Ways-To-Get-Your-Refund?language=en_US.

Unfortunately, it is not possible to get a tax refund on orders containing LIFE products.

Typically, your order will be shipped on the same day we receive your payment. You will then receive an order confirmation and we will update you when your order is packed, shipped, and on its way to you.

When you place an online order, the sum total of your order is pre-authorized by your credit card provider, meaning that amount is reserved for your order. You will see that the pre-authorized amount has been deducted from the available limit of your credit card, however your account will not be charged until your order has shipped. If you cancel your order before it ships, your account will not be charged and the pre-authorization will be voided. Kindly note that the pre-authorization is valid for at least 7 days and the time it takes to release the pre-authorized amount depends on your bank.

Typically, you will be refunded one business day after we have received your return. Kindly note it may take several business days for your refund to appear in your account, depending on the processing time of your bank or credit card provider. You will receive your refund on the payment method used for the original order. Alternatively, you can opt in to receive store credit for the refunded amount, which you can redeem on future Mytheresa purchases. You can simply select your preferred refund option in our returns process. If you choose to receive store credit, it will automatically be sent to the email address saved to your Mytheresa account.

Your contribution supports climate action corresponding to the CO2e emissions produced by your order. Therefore, it is non-refundable.

Once shipped, your order is insured against theft and accidental damage. In the case of return items, you can insure your parcel by using the official return label provided in your original order. If your return parcel is picked up by one of our affiliate couriers, be sure to ask for a signed confirmation receipt. If you drop off your return at a parcel shop, also make sure to ask for a confirmation receipt.

For the fastest delivery, choose the "Express" shipping method during checkout. If you live in Munich you are also eligible for same-day delivery.

Once your order leaves our warehouse, we will send you a shipping confirmation with a tracking number. With your tracking number, you can check the status of your order and estimated delivery time.

It's completely hassle-free: Simply order as you always have, and, when choosing your preferred delivery method, you can choose to support climate action by financing a Gold Standard-certified climate project.

All purchased items can be exchanged free of charge within 30 days of receipt – including reduced items. Please be aware that we can only exchange an item for the same item in a different size. Please find more information about returning or repealing your purchase in the "Returns & Exchanges" section of our Customer Service page.

If for any reason you are not fully satisfied with your watch, you can return it within 30 days of receipt. For returns, please follow the instructions provided on your returns documents and use the same carrier that shipped your order. Please make sure to include all watch boxes, accessories, and certificates with your return. Kindly note that any refund for returned watches may take up to 2 weeks. CPO watches cannot be exchanged.

You can check the balance of your gift card or store credit at any time in the "Gift card" section on our homepage. Simply enter your gift card code in the designated field and please pay close attention to the correct spelling. Click on "CHECK BALANCE" to see the current balance of your gift card or store credit.

You can redeem your gift card, store credit, or promotion code at checkout once you have added your preferred items to the shopping bag. Then, enter your code in the "Gift Card/Store Credit/Promo Code" field. Please pay close attention to the correct spelling of the code and ensure it is intended for use in your selected country/currency. Click on "USE CODE" to redeem your credit.

With the "Back in stock" alert, we will automatically notify you when your favorite piece has been restocked in your size. Once you are logged into your Mytheresa account, you can add pieces to your wishlist and activate the back-in-stock alert. Kindly note that we cannot guarantee the piece you have chosen will be restocked.

With the "Sale" alert, we will notify you as soon as your favorite pieces go on sale. Once you are logged into your Mytheresa account, you can add items to your wishlist and activate the sale alert. You can also subscribe to our newsletter to stay up-to-date on all of our offers.

Once you are logged into your Mytheresa account you can add items to your wishlist and activate the "Last-piece" alert. If there is only one item left, you will be notified by email.

You can unsubscribe from our newsletter at any time. Simply click on "unsubscribe" at the bottom of your newsletter.