Thank you for shopping with Mytheresa. We hope that you're pleased with your order. If for any reason you're not fully satisfied, you can return any purchase within 30 days of receipt. Avoiding returns or exchanges significantly reduces the CO2e emissions generated by your order.
For returns, please follow the instructions for returning with the same carrier that shipped your order. For exchanges, please see the information below.
Step 1 | For returns or exchanges, please visit our dedicated returns portal at returns.mytheresa.com. Simply log in using your Mytheresa account credentials to initiate the process. |
Step 2 | Select the item(s) you wish to return or exchange and choose a reason from the dropdown. You must complete this step in order to generate and print the returns label. |
Step 3 | Place your item(s) in the original packaging and attach the returns label. For handing over your parcel to DHL, you can either drop your parcel off at a DHL store, (see locator.dhl.com for the one nearest to you), or arrange a pick-up at: https://mydhl.express.dhl/index/en.html When arranging your pickup, you will need to provide the Waybill number shown on your label. You can find it below the first barcode. |
Step 4 | Depending on whether your request is a return or exchange, we will inform you about the refund approval or shipment details for your exchange as soon as we have received your returned item(s) and your request has been processed. |
For returns and exchanges to Northern Ireland, please refer to the returns form included in your parcel.

customercare@mytheresa.com
Due to a high amount of requests, we might take a few days to get back to you. We apologize for any inconvenience this may cause.

+442037691134
Available 24/7