How can we help you?
0808 101 3473
Monday to Friday, from 7:00 am till 7:00 pm WET and Saturday, from 8:00 am till 5:00 pm WET (with the exception of German public holidays)
Exchanges
EXCHANGES WITHIN THE EUROPEAN UNION
We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can exchange any purchases (including reduced items) within 30 days of receipt.
HOW TO EXCHANGE AN ITEM OR AN ENTIRE ORDER
Step 1
Please contact our Customer Care team to reserve the new desired size
Step 2
Using the enclosed Exchange & Returns form, indicate which item(s) you wish to exchange and the reason why
Step 3
Insert the Exchange & Returns form with the item(s) you wish to exchange in the original packaging
Step 4
Please leave your package open so it can be presented to the driver for checking along with the customer invoice. Attach the label for the exchange shipment to the package
Step 5
Arrange a pick-up with the same delivery service that the order was sent with (DHL or UPS)
Step 6
After the driver has checked the return shipment, please close the package securely
Step 7
Once we have received the package, we will confirm receipt
Step 8
The previously reserved exchange item will be dispatched immediately
EXCHANGE CONDITIONS
• We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached
• It is only possible to exchange the same item for a different size; we cannot exchange items for a different colour or a different item altogether
• Please be aware that we can only exchange the same item for a different size once
• Merchandise must be returned in one package – we reserve the right to refuse multiple returns from one order sent at different times
• Exchange shipments must be made using the same service as for the original delivery (DHL or UPS)
• We can only accept exchanges from the country to which an order was originally shipped, for example, orders delivered to the UK must be returned from the UK. Otherwise, the exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
• Customised items cannot be returned.
For more information about exchanges, please see our terms & conditions.
If you require further assistance or if you have any questions, please contact our Customer Care team.
CALL US
0808 101 3473
Monday to Friday, from 7:00 am till 7:00 pm WET and Saturday, from 8:00 am till 5:00 pm WET (with the exception of German public holidays)