Shipping

Carbon neutral option

Mytheresa is a carbon neutral company as we fully offset our carbon footprint, which is calculated on the basis of internationally recognized standards*. We always strive to find more environmentally friendly solutions for a luxury shopping experience.

In addition to
Mytheresa’s commitment, you can further offset the CO2 emissions of your order's preparation, packaging, delivery, and potential return. Your contribution goes to a Gold Standard-certified project managed by Climate Partner, our independent partner and recognized expert in climate action. You can find more information about Climate Partner and the project you support here.

With a contribution of €0,25, you are helping this project whose work offsets the environmental impact of your order. The CO2 emissions of each order are estimated at an average of 25kg, which can be compared with the yearly carbon uptake of 2 beech trees. Together we can actively contribute to achieving the UN's Sustainable Development Goals (SDGs). Simply order as you always have, and, when choosing your preferred delivery method, you can select the carbon neutral option to help offset your CO2 emissions. Kindly note that your carbon neutral contribution is non-refundable. Further information can be found in our
Terms and Conditions or The Mytheresa Positive Change Report.


*The carbon neutrality of Mytheresa covers all direct emissions caused within the company and selected indirect emissions related to energy consumption, Mytheresa packaging, shipment of orders, business trips, and employee travel.

Shipping methods

Worldwide deliveries are managed by our affiliate courier DHL. All shipments sent by Mytheresa are insured against theft and accidental damage. This insurance coverage ceases once the shipment and a written acknowledgement of receipt have been received.

Please be aware that we cannot deliver to post office boxes. In the case of partial shipments, shipping costs will be charged only once.

We process and send orders during our main service hours, 8:00 am until 8:00 pm CET, from Monday to Friday, and from 9:00 am until 6:00 pm CET on Saturdays. Kindly note that we do not operate on German public holidays. Your order will be ready for dispatch one business day after the receipt of payment, at the latest. If this were to differ for your order, we will inform you at checkout.

Shipping costs and delivery times

Shipping for worldwide orders over €600 is free of charge.

Please refer to the chart below for shipping methods, shipping costs, and delivery times for your destination:

Destination

Shipping method

Shipping costs

Delivery times

Worldwide

Express

€20.00

2-4 business days


If the delivery times for your order differ from those shown above, we will inform you at checkout. Please also be aware that shipping times can vary depending on customs clearance.

More delivery countries

We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.

Track your status

As soon as we have shipped your order, you will receive an email with the tracking number for your parcel. You can check the status of your shipment one to two hours after receiving the email by using the link provided.

Shipped with DHL: Check status of parcel

PACKAGING
Mytheresa's eco packaging

Your purchase will be shipped in our eco packaging. You can also opt for our signature yellow packaging at no additional cost.

The eco packaging is FSC Recycled certified (made from 100% recycled materials) and about three times lighter than our yellow boxes, reducing consumption, waste, and the order's carbon footprint.

Composition

Disposal recommendations

Corrugated cardboard (PAP 20)

- Reduce the volume of the box for disposal
- Please follow your local municipal guidelines on how paper waste is collected

Mytheresa's signature yellow packaging

The signature yellow packaging is FSC Mix certified (made with materials from FSC-certified forests and recycled materials).

Composition

Disposal recommendations

Greyboard (PAP 21)

- Please remove the detachable ribbon and follow the black ribbon disposal recommendations

Yellow paper (PAP 22)

- Reduce the volume of the box for disposal

Ribbon made of cotton and synthetic mix (TEX 62)

- Please follow your local municipal guidelines on how paper waste is collected

Mytheresa's envelope and thank-you card

The envelope and thank-you card are FSC Mix certified (made with materials from FSC-certified forests and recycled materials).

Composition

Disposal recommendations

Paper (PAP 22)

- Please follow your local municipal guidelines on how paper waste is collected

Invoice and returns & exchange form

Both documents are either FSC Mix or 70% PEFC certified (made with materials from FSC-certified forests and recycled materials or with materials from PEFC-certified forests).

Composition

Disposal recommendations

Paper (PAP 22)

- Please follow your local municipal guidelines on how paper waste is collected

Protection paper

Composition

Disposal recommendations

Tissue paper (PAP 22)

- Please follow your local municipal guidelines on how paper waste is collected

Mytheresa sticker

Composition

Disposal recommendations

Paper (PAP 22)

- Please follow your local municipal guidelines on how paper waste is collected

Mytheresa tag

Composition

Disposal recommendations

Paper with a plastic lamination (PAP 22) or paper (PAP 22)

- Please follow your local municipal guidelines on how paper waste is collected

Black ribbon

Composition

Disposal recommendations

Cotton and synthetic mix (TEX 62)

- Please follow your local municipal guidelines on how textile waste is collected

Tape

Composition

Disposal recommendations

Polypropylen (PP 5)

- Please follow your local municipal guidelines on how plastic waste is collected

Staple thread

Composition

Disposal recommendations

Nylon (PA 7)

- Please follow your local municipal guidelines on how plastic waste is collected

Duties & Taxes
Customs duties and taxes for non-EU countries

In case of shipments that are made to non-European countries, no VAT is charged. As soon as the items arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. The recipient will then be invoiced by our logistics partner DHL. By submitting your order and paying and/or delivering the required information, you concede to the import regulations of the respective items. Please be aware that import regulations vary from country to country.

Kindly also note that customs duties, sales tax on imports and handling costs that were charged to the recipient by DHL by order of the customs office cannot be refunded by Mytheresa, even if these items are returned.

If you have any questions, please contact our Customer Care team at:
customercare@mytheresa.com.

Customs duties and taxes for Latin America

For more information on customs duties and taxes in Latin America, please refer to the list below:

Mexico

Purchases that exceed $1,000 in value for an individual (excluding companies) need the importer's RFC number (Tax Identification Number), a registration at the Registry of Importers, Importers of Specific Sectors Registry and Sectoral Exporters Registry, which can be done online. The result of the application will be disclosed within 10 days, counting from the day after the request is received. Click on the link below for more information:

http://www.sat.gob.mx/aduanas/tramites
autorizaciones/guiapadrones/Paginas/inscripcion_pi.aspx

The purchases cannot exceed the following limits:

Clothing and accessories: no more than 10 items
Jewelry: no more than 3 items
Shoes: not more than 10 pairs, up to $1,000 in total value
For this import, customs fees and/or other taxes must be paid, since our prices do not include them. This may happen once you receive your order or later, depending on the customs regulations of your country.

The Mexican government restricts imports of clothing, accessories, footwear and jewelry from the following countries: Hong Kong, India, Indonesia, Korea, Malaysia, Pakistan, the Philippines, Sri Lanka, Taiwan, Thailand and Vietnam.

Argentina

The purchase value per order can be up to and including $1,000 with a weight not exceeding 50 kg. All customs duties and taxes must be paid by the customer as these are not included in the sale price at Mytheresa. This can occur upon receipt of the delivery or after and is determined by the respective customs office. Additionally, deliveries to Argentina are limited to 5 orders per year.

To avoid delays during delivery of the order, we will contact you to provide your tax identification number to our courier DHL.

Colombia
  1. For purchases up to and including $2,000, the customer is responsible for paying all customs duties and taxes, as these are not included in the sale price at Mytheresa. This can occur upon receipt of the order or after and is determined by the respective customs office. In this case, our affiliate courier DHL takes care of all paperwork and does not need a customs agent.

  2. For purchases exceeding $2,000, the ordinary import customs regime depends on customs authorities views. The help of a broker is required for customs procedures such as the payment of all customs duties and taxes. You cannot import fine jewellery or fur to Colombia.

Peru
  1. For purchases up to and including $2,000, it is easy to import without any customs procedure, however the customer is responsible for paying all customs duties and taxes, as these are not included in the sale price at Mytheresa. This can occur upon receipt of the order or after and is determined by the respective customs office.

  2. For purchases exceeding $2,000, the order will be treated as a "formal entry", which requires the help of a broker for customs procedures such as the payment of all customs duties and taxes.

Costa Rica

For purchases up to and including $1,000, our affiliate courier DHL can pay customs duties and taxes on the customer’s behalf.

Honduras

Purchases exceeding $500 will be submitted to the general process of import and export through the presentation of a Unique Customs Declaration (Declaración única Aduanera DUA), which requires the help of a broker for customs procedures such as the payment of all customs duties and taxes.

Nicaragua

For purchases up to and including $1,000, the import is simple, but subject to the payment of duties and taxes. For purchases exceeding $1,000, the intervention of a customs agent is required, as well as the payment of duties and taxes in full.

Puerto Rico

As Puerto Rico is a state associated with the United States of America, it has the same customs policies as the United States of America.

For purchases exceeding $2,500, a "Formal Entry" automatically occurs and requires further personal data, which you must provide to our affiliate courier DHL.

Bolivia

For purchases exceeding $100, the customer is responsible for paying all customs duties and taxes, as these are not included in the sale price at Mytheresa.

For purchases exceeding $1,000, the help of a broker is required for the clearance process. In addition, the customer is responsible for the payment of all taxes and customs duties.

Chile
  1. For purchases up to and including $1,000,our affiliate courier DHL will be responsible for processing your declaration.

  2. For purchases exceeding $1,000, the help of a broker is required for customs procedures such as the payment of all customs duties and taxes. The agent must process an income statement for your shipment and the fees for this service must match with the agency you choose.

Venezuela

For purchases exceeding $2,000, the help of a broker is required for customs procedures such as the payment of all customs duties and taxes.

Belize

For purchases exceeding $100, the help of a broker is required for customs procedures such as the payment of all customs duties and taxes.

Ecuador

For imports to Ecuador, customers can purchase goods in two categories:

Category B 4X4: a parcel has a maximum weight of 4 kg and does not exceed $400. A maximum of 5 imports or purchase value up to and including $1,200 per financial year
Category D: Clothes and shoes - purchases up to and including $2,000 with a maximum weight of 20 kg
For both import types, the customer is responsible for paying all customs duties and taxes, as these are not included in the sale price at Mytheresa. This can occur upon receipt of the order or after and is determined by the respective customs office.

For purchases exceeding $2,000 or weighing more than 50 kg, the help of a broker is required for formal entry and customs procedures such as the payment of all customs duties and taxes.

To avoid delays during delivery of the order, customers must provide their tax identification number to our affiliate courier DHL when contacted by them.

CALL US
CALL US

+49 89 127695-101

Argentina: 0800-666-0663
Chile: 800-914-515
Colombia: 01800-518-5268
Mexico: 01-800-099-0703
Peru: 0800-78259
Puerto Rico: 1-787-303-4205


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