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1-888-550-9675
Available 24/7
customercare@mytheresa.com
For more information, please refer to our customer care page.
Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination.
Gabriela Hearst designs investment pieces that remain relevant season after season – the Ava ankle boots are a prime example of this. Made in Italy from cognac-brown calf leather, they have a classic almond-toe silhouette and wood-effect block heels.
If you have any questions, please call our customer care team at 1-888-550-9675
Go behind the scenes at mytheresa.com and follow your order as it embarks on its journey to you
All orders are shipped via our affiliate courier DHL. Please see the shipping method as well as shipping costs and delivery times for your destination here.
We gladly accept returns within 30 days of receipt free of charge. Read here.
At Mytheresa we always strive to find environmentally friendly solutions for a luxury shopping experience. All of our designer pieces are shipped in eco-friendly packaging, or you can opt for our signature yellow packaging at no additional cost.
All orders are shipped via our affiliate couriers DHL or FedEx. All shipments that are sent by Mytheresa are insured against theft and accidental damage. Upon signed receipt of shipment, this insurance coverage ceases to exist. For orders valued in over $2500, returns are only possible with DHL.
For deliveries to the USA, the price of the item includes all customs duties and processing fees. Shipping costs will not be refunded by Mytheresa in case of returns
Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, Monday to Friday, from 7:00 am till 2:00 pm EST and Saturday, from 7:00 am till 12:00 am EST (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
All Shipping costs for orders over $ 500 are free of charge within the USA.
Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination. Please be aware that shipping times can vary depending on customs clearance:
Shipped with DHL:
As soon as we have shipped your order you will receive an email stating the DHL or FedEx tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
Check status of package
We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.
Choose destination
Shipped with FedEx:
For deliveries to the USA the price of the item already includes all customs duties and processing fees. Shipping costs will not be refunded by Mytheresa in case of returns.
We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can exchange any purchases (including reduced items) within 30 days of receipt.
Please contact our Customer Service team to reserve the new desired size
Using the enclosed Exchange & Returns form, indicate which item(s) you wish to exchange and the reason why
Insert the Exchange & Returns form with the item(s) you wish to exchange in the original packaging
Fill in the Return Pro-Forma Invoice, insert 3 of the 4 copies in the see-through envelope and attach it to the package, without closing it
Arrange a pick-up with the same delivery service that the order was sent with (DHL or FedEx)
After the driver has checked the return shipment, please close the package securely
Once we have received the package, we will confirm receipt
The previously reserved exchange item will be dispatched immediately
• We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached
• It is only possible to exchange the same item for a different size; we cannot exchange items for a different colour or a different item altogether
• Please be aware that we can only exchange the same item for a different size once
• Merchandise must be returned in one package – we reserve the right to refuse multiple returns from one order sent at different times
• Exchange shipments must be made using the same service as for the original delivery (DHL or FedEx)
• We can only accept exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US. Otherwise, the exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense)
• Customised items cannot be returned.
For more information about exchanges, please see our terms & conditions.
If you require further assistance or if you have any questions, please contact our Customer Service team.
