Please choose the country of delivery.

Please note: the items in your shopping bag may be deleted if you change your region or your delivery country.

Exchanges

EXCHANGES WITHIN THE EUROPEAN UNION

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can exchange any purchases (including reduced items) within 30 days of receipt.

HOW TO EXCHANGE AN ITEM OR AN ENTIRE ORDER

Step 1

Please contact our Customer Care team to reserve the new desired size

Step 2

Using the enclosed Exchange & Returns form, indicate which item(s) you wish to exchange and the reason why

Step 3

Insert the Exchange & Returns form with the item(s) you wish to exchange in the original packaging

Step 4

Please leave your package open so it can be presented to the driver for checking along with the customer invoice. Attach the label for the exchange shipment to the package

Step 5

Arrange a pick-up with the same delivery service that the order was sent with (DHL or UPS)

Step 6

After the driver has checked the return shipment, please close the package securely

Step 7

Once we have received the package, we will confirm receipt

Step 8

 The previously reserved exchange item will be dispatched immediately

EXCHANGE CONDITIONS

• We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached

• It is only possible to exchange the same item for a different size; we cannot exchange items for a different colour or a different item altogether 

• Please be aware that we can only exchange the same item for a different size once

• Merchandise must be returned in one package – we reserve the right to refuse multiple returns from one order sent at different times

• Exchange shipments must be made using the same service as for the original delivery (DHL or UPS)

• We can only accept exchanges from the country to which an order was originally shipped, for example, orders delivered to the Netherlands must be returned from the Netherlands. Otherwise, the exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense)

• Customised items cannot be returned.

For more information about exchanges, please see our terms & conditions.

If you require further assistance or if you have any questions, please contact our Customer Care team.

CALL US

0800-287 0020

Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays)