Please choose the country of delivery.

Please note: the items in your shopping bag may be deleted if you change your region or your delivery country.

Exchanges

EXCHANGES FROM OUTSIDE THE EUROPEAN UNION

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can exchange any purchases (including reduced items) within 30 days of receipt.

HOW TO EXCHANGE AN ITEM OR AN ENTIRE ORDER

Step 1

Please contact our Customer Care team to reserve the new desired size

Step 2

Using the enclosed Exchange & Returns form, indicate which item(s) you wish to exchange and the reason why

Step 3

Insert the Exchange & Returns form with the item(s) you wish to exchange in the original packaging

Step 4

Fill in the Return Pro-Forma Invoice, insert 3 of the 4 copies in the see-through envelope and attach it to the package, without closing it

Step 5

Arrange a pick-up with the same delivery service that the order was sent with (DHL or UPS)

Step 6

After the driver has checked the return shipment, please close the package securely

Step 7

Once we have received the package, we will confirm receipt

Step 8

 The previously reserved exchange item will be dispatched immediately

EXCHANGE CONDITIONS

For more information about exchanges, please see our terms & conditions.

If you require further assistance or if you have any questions, please contact our Customer Care team.

CALL US

+49 89 127695-101

Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays)