We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can exchange any purchases (including reduced items) within 30 days of receipt.
Please contact our Customer Care team to reserve the new desired size
Using the enclosed Exchange & Returns form, indicate which item(s) you wish to exchange and the reason why
Insert the Exchange & Returns form with the item(s) you wish to exchange in the original packaging
Fill in the Return Pro-Forma Invoice, insert 3 of the 4 copies in the see-through envelope and attach it to the package, without closing it
Arrange a pick-up with the same delivery service that the order was sent with (DHL or UPS)
After the driver has checked the return shipment, please close the package securely
Once we have received the package, we will confirm receipt
The previously reserved exchange item will be dispatched immediately
For more information about exchanges, please see our terms & conditions.
If you require further assistance or if you have any questions, please contact our Customer Care team.
+49 89 127695-101
Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays)