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+49 89 127695-101
Monday through Saturday, 24 hours CET (except German public holidays)
customercare@mytheresa.com
For more information, please refer to our customer care page.
Please note: the items in your shopping bag may be deleted if you change your region or your delivery country.
There's so much to adore about Balenciaga's modern, ladylike BB Round bag: crafted in Italy from matelassé leather, the classic red style features sporty logo branding in a diagonal tonal embroidery – subtly incorporating this season's penchant for logomania. We love how the gold-tone chain shoulder strap can be doubled to shorten the drop of the bag.
If you have any questions, please call our customer care team at +49 89 127695-101
Go behind the scenes at mytheresa.com and follow your order as it embarks on its journey to you
All orders are shipped worldwide via our affiliate courier DHL. Please see the shipping method as well as shipping costs and delivery times for your destination here.
We gladly accept returns within 30 days of receipt free of charge. Read here.
All orders are shipped worldwide via our affiliate courier DHL. All shipments that are sent by Mytheresa, are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.
Please be aware that sales taxes, customs duties, and handling costs will be charged by DHL on an individual basis directly upon shipment as far as non-European Union (EU) countries are concerned, and will not be refunded by Mytheresa in case the articles are returned.
We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
All Shipping costs for orders over 800 € are free of charge.
Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:
We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.
Choose destination
As soon as we have shipped your order you will receive an email stating the DHL or FedEx tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
Shipped with DHL:
Check status of package
We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can exchange any purchases (including reduced items) within 30 days of receipt.
Please contact our Customer Service team to reserve the new desired size
Using the enclosed Exchange & Returns form, indicate which item(s) you wish to exchange and the reason why
Insert the Exchange & Returns form with the item(s) you wish to exchange in the original packaging
Fill in the Return Pro-Forma Invoice, insert 3 of the 4 copies in the see-through envelope and attach it to the package, without closing it
Arrange a pick-up with the same delivery service that the order was sent with (DHL or UPS)
After the driver has checked the return shipment, please close the package securely
Once we have received the package, we will confirm receipt
The previously reserved exchange item will be dispatched immediately
• We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached
• It is only possible to exchange the same item for a different size; we cannot exchange items for a different colour or a different item altogether
• Please be aware that we can only exchange the same item for a different size once
• Merchandise must be returned in one package – we reserve the right to refuse multiple returns from one order sent at different times
• Exchange shipments must be made using the same service as for the original delivery (DHL or UPS)
• We can only accept exchanges from the country to which an order was originally shipped, for example, orders delivered to Germany must be returned from Germany. Otherwise, the exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense)
• Customised items cannot be returned.
For more information about exchanges, please see our terms & conditions.
If you require further assistance or if you have any questions, please contact our Customer Service team.
Iconic fashion house Balenciaga is known for its impeccable offering of clothing, shoes, bags and accessories. The label’s Arena sneakers, Knife boots and City bag are wardrobe must-haves to keep you ahead of the fashion pack.
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