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Shipping

Climate Neutral Option

At Mytheresa we always strive to find environmentally friendly solutions for a luxury shopping experience.

You can help offset the carbon emissions of packaging, delivery, and potential returns from your order with a contribution to Climate Partner. They are our chosen independent partner and recognized expert in climate protection. The contribution is in addition to Mytheresa’s commitment to operate carbon neutrally. You can find more information about Climate Partner and the project you support here.

With a contribution of $0,50, you are helping this Gold Standard-certified project whose work offsets the environmental impact of your order. Together we can actively contribute to achieving the UN's Sustainable Development Goals (SDGs). Simply order as you always have, and, when choosing your preferred delivery method, you can select the climate neutral option to help offset your carbon emissions. Please note that your climate neutral contribution helped offset the carbon emissions of your order (packaging, shipment, and returns). In the case of returns, it is non-refundable. Further information can be found in our Terms and Conditions.

Packaging

Your purchase will be shipped in environmentally friendly packaging, or you can opt for our signature yellow packaging at no additional cost.

SHIPPING METHODS

All orders are shipped via our affiliate couriers DHL or FedEx. All shipments that are sent by Mytheresa are insured against theft and accidental damage. Upon signed receipt of shipment, this insurance coverage ceases to exist. For orders valued in over $2500, returns are only possible with DHL.

For deliveries to the USA, the price of the item includes all customs duties and processing fees. Shipping costs will not be refunded by Mytheresa in case of returns

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.

We process and send orders during our main service hours, Monday to Friday, from 7:00 am till 2:00 pm EST and Saturday, from 7:00 am till 12:00 am EST (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.

SHIPPING COSTS AND DELIVERY TIMES

All Shipping costs for orders over $ 500 are free of charge within the USA.

Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination. Please be aware that shipping times can vary depending on customs clearance:

Destination Shipping method Shipping costs Delivery times
USA DHL Express 25.00 USD 1-3 business days delivery time
USA FedEx Express 25.00 USD 1-2 business days delivery time

 

MORE DELIVERY COUNTRIES

We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.

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TRACK YOUR STATUS

As soon as we have shipped your order you will receive an email stating the DHL or FedEx tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.

Shipped with DHL:

Check status of package

Shipped with FedEx:

Check status of package

SHIPPING AND DELIVERY TO USA

For deliveries to the USA the price of the item already includes all customs duties and processing fees. Shipping costs will not be refunded by Mytheresa in case of returns.