For more information, please refer to our customer care page.
Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination.
This tote bag from Acne Studios is crafted from nylon in a boxy silhouette, and features two top handles and zipped outer pockets crafted in leather.
If you have any questions, please call our customer care team at 1-888-550-9675
All orders are shipped via our affiliate courier DHL. Please see the shipping method as well as shipping costs and delivery times for your destination here.
We gladly accept returns within 30 days of receipt free of charge. Read here.
At Mytheresa we always strive to find environmentally friendly solutions for a luxury shopping experience.
You can help offset the carbon emissions of packaging, delivery, and potential returns from your order with a contribution to Climate Partner. They are our chosen independent partner and recognized expert in climate protection. The contribution is in addition to Mytheresa’s commitment to operate carbon neutrally. You can find more information about Climate Partner and the project you support here.
With a contribution of $0,50, you are helping this Gold Standard-certified project whose work offsets the environmental impact of your order. Together we can actively contribute to achieving the UN's Sustainable Development Goals (SDGs). Simply order as you always have, and, when choosing your preferred delivery method, you can select the climate neutral option to help offset your carbon emissions. Please note that your climate neutral contribution helped offset the carbon emissions of your order (packaging, shipment, and returns). In the case of returns, it is non-refundable. Further information can be found in our Terms and Conditions.
Your purchase will be shipped in environmentally friendly packaging, or you can opt for our signature yellow packaging at no additional cost.
All orders are shipped via our affiliate couriers DHL or FedEx. All shipments that are sent by Mytheresa are insured against theft and accidental damage. Upon signed receipt of shipment, this insurance coverage ceases to exist. For orders valued in over $2500, returns are only possible with DHL.
For deliveries to the USA, the price of the item includes all customs duties and processing fees. Shipping costs will not be refunded by Mytheresa in case of returns
Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, Monday to Friday, from 7:00 am till 2:00 pm EST and Saturday, from 7:00 am till 12:00 am EST (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
All Shipping costs for orders over $ 500 are free of charge within the USA.
Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination. Please be aware that shipping times can vary depending on customs clearance:
We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.
As soon as we have shipped your order you will receive an email stating the DHL or FedEx tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
Shipped with DHL:
Check status of package
Shipped with FedEx:
For deliveries to the USA the price of the item already includes all customs duties and processing fees. Shipping costs will not be refunded by Mytheresa in case of returns.
We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 30 days of receipt.
Using the enclosed return form, indicate which item(s) you wish to return and the reason why
Insert this form, along with the items, back into the original packaging.
Fill in the 3 copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.
There are 2 options for handing over the package to DHL: drop-off or pickups. With drop-off you can leave a labelled DHL package at a drop-off store and for pickups you can arrange collection by calling 1-866-994-2462 or with this link: https://mydhl.express.dhl/us/en/schedule-pickup.html#/schedule-pickup#label-reference
For FedEx returns please arrange a pickup by calling 1-800-463-3339, or find your nearest drop-off store at: https://www.fedex.com
After the driver has checked the return shipment, please close the package securely
• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached
• Only one prepaid label is provided for each order, therefore all goods must be returned in the same parcel
• Return shipments must be made using the same service as for the original delivery (DHL or FedEx)
• We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense)
• Customised items cannot be returned.
• When returning items that arrived in separate parcels, please carefully pack them into their original packaging. Kindly use the individual labels for each parcel.
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Mytheresa in case of returns.
Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note:
• The refund is always credited to the payment method with which the original purchase was made
• The refund is always credited in the same currency as the original purchase
• The refund is always credited to the purchaser’s account
• If the purchase was made with a gift card, a new gift card will be issued
• The time it takes to receive your refund depends on the payment method or your credit card provider
• If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.
• If the purchase was made with a promotional voucher and is returned partially, you will receive a refund proportionately reduced by the value of the voucher
If you would like to repeal your contract of purchase, you may choose one of the following two options:
1. REPEAL OF PURCHASE BY WAY OF RETURN
Your repeal of purchase will automatically take effect if you return the items within 30 days as indicated above.
2. REPEAL OF PURCHASE IN WRITTEN FORM OR OVER THE PHONE
You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, fax or letter, or over the phone. We recommend that you use our cancellation form template. Once you have sent us the cancellation form, please return the items within 14 days.
For more information on returns, please see our terms & conditions.
If you require further assistance, please contact our Customer Service Team.
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