+49 89 127695-400
For more information, please refer to our customer care page.
Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination.
The ultimate summer bag has arrived from Valentino Garavani x Mytheresa's Escape Capsule. The exclusive VLogo Medium style is woven with a Giraffa Re-Edition print and has leather trim for a playful take on a classic tote.
If you have any questions, please call our customer care team at +49 89 127695-400
All orders are shipped worldwide via our affiliate courier DHL. Please see the shipping method as well as shipping costs and delivery times for your destination here.
We gladly accept returns within 30 days of receipt free of charge. Read here.
At Mytheresa, we always strive to find environmentally friendly solutions for a luxury shopping experience.
You can help offset the CO2 emissions of packaging, delivery, and potential returns from your order with a contribution to Climate Partner. They are our chosen independent partner and recognized expert in climate protection. The contribution is in addition to Mytheresa’s commitment to operate carbon neutrally. You can find more information about Climate Partner and the project you support here.
With a contribution of €0,40, you are helping a Gold Standard-certified project whose work offsets the environmental impact of your order. The CO2 emissions of each order are estimated at an average of 50kg, which can be compared with the yearly carbon uptake of 4 beech trees. Together we can actively contribute to achieving the UN's Sustainable Development Goals (SDGs). Simply order as you always have, and, when choosing your preferred delivery method, you can select the climate neutral option to help offset your CO2 emissions. Please note that your climate neutral contribution helped offset the CO2 emissions of your order (packaging, shipment, and returns). In the case of returns, it is non-refundable. Further information can be found in our Terms and Conditions.
Your purchase will be shipped in environmentally friendly packaging, or you can opt for our signature yellow packaging at no additional cost.
Deliveries to the Middle East are managed by our affiliate courier DHL. All shipments sent by Mytheresa are insured against theft and accidental damage. This insurance coverage ceases once the shipment and a written acknowledgement of receipt have been received.
Please be aware that we cannot deliver to post office boxes. In the case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, 8:00 am until 8:00 pm CET, from Monday to Friday, and from 9:00 am until 6:00 pm CET on Saturdays. Please note that we are closed on German public holidays. Your order will be ready for dispatch one business day after the receipt of payment, at the latest.
Please refer to the chart below for shipping methods, shipping costs, and delivery times for your destination:
If the delivery times for your order differ from those shown above, we will inform you at checkout.
Please also be aware that shipping times can vary depending on customs clearance.
We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.
As soon as we have shipped your order, you will receive an email with the tracking number for your parcel. You can check the status of your shipment one to two hours after receiving the email by using the link provided.
Shipped with DHL:
Check status of parcel
Kindly note that, due to import regulations, we cannot ship items to Saudi Arabia with Turkey as the country of origin.
Please find further information about duties and taxes for deliveries to the Middle East here.
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