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Shipping

Climate Neutral Option

Mytheresa is a carbon neutral company as we fully offset our carbon footprint, which is calculated on the basis of internationally recognized standards*. We always strive to find more environmentally friendly solutions for a luxury shopping experience.

In addition to Mytheresa’s commitment, you can further offset the CO2 emissions of your order's preparation, packaging, delivery, and potential return. Your contribution goes to a Gold Standard-certified project managed by Climate Partner, our independent partner and recognized expert in climate action. You can find more information about Climate Partner and the project you support here.

With a contribution of ¥52,00, you are helping this project whose work offsets the environmental impact of your order. The CO2 emissions of each order are estimated at an average of 25kg, which can be compared with the yearly carbon uptake of 2 beech trees. Together we can actively contribute to achieving the UN's Sustainable Development Goals (SDGs). Simply order as you always have, and, when choosing your preferred delivery method, you can select the climate neutral option to help offset your CO2 emissions. Kindly note that your climate neutral contribution is non-refundable. Further information can be found in our Terms and Conditions or The Mytheresa Positive Change Report.


*The carbon neutrality of Mytheresa covers all direct emissions caused within the company and selected indirect emissions related to energy consumption, Mytheresa packaging, shipment of orders, business trips, and employee travel.
 

Packaging

Your purchase will be shipped in environmentally friendly packaging, or you can opt for our signature yellow packaging at no additional cost.

SHIPPING METHODS

Deliveries to Japan are managed by our affiliate courier DHL. All shipments sent by Mytheresa are insured against theft and accidental damage. This insurance coverage ceases once the shipment and a written acknowledgement of receipt have been received.

Please be aware that we cannot deliver to post office boxes. In the case of partial shipments, shipping costs will be charged only once.

We process and send orders during our main service hours, 8:00 am until 8:00 pm CET, from Monday to Friday, and from 9:00 am until 6:00 pm CET on Saturdays. Please note that we are closed on German public holidays. Your order will be ready for dispatch one business day after the receipt of payment, at the latest.

SHIPPING COSTS AND DELIVERY TIMES

Shipping for orders over ¥ 90,000 within Japan is free of charge.

Please refer to the chart below for shipping methods, shipping costs, and delivery times for your destination:

Destination Shipping method Shipping costs Delivery times
Japan Express ¥ 2,400 1-4 business days

If the delivery times for your order differ from those shown above, we will inform you at checkout.

Please also be aware that shipping times can vary depending on customs clearance.

 

MORE DELIVERY COUNTRIES

We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.

TRACK YOUR STATUS

As soon as we have shipped your order, you will receive an email with the tracking number for your parcel. You can check the status of your shipment one to two hours after receiving the email by using the link provided.

Shipped with DHL:

Check status of parcel

SHIPPING AND DELIVERY TO JAPAN

Please find further information about duties and taxes for deliveries to Japan here.