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800-906-173
Available 24/7
customercare@mytheresa.com
For more information, please refer to our customer care page.
Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination.
Days that require more than the bare essentials require Roger Vivier's Call Me Viv' shopper. With leather and grosgrain trims, an embossed monogram, and the address of the label's Paris headquarters on the side, this is a luxurious take on the essential canvas carry-all. The attention to detail is continued on the inside, too, with a charming postcard print on the zipped wall pocket.
If you have any questions, please call our customer care team at 800-906-173
Go behind the scenes at mytheresa.com and follow your order as it embarks on its journey to you
All orders are shipped worldwide via our affiliate courier DHL. Please see the shipping method as well as shipping costs and delivery times for your destination here.
We gladly accept returns within 30 days of receipt free of charge. Read here.
At Mytheresa we always strive to find environmentally friendly solutions for a luxury shopping experience. All of our designer pieces are shipped in eco-friendly packaging, or you can opt for our signature yellow packaging at no additional cost.
All orders are shipped worldwide via our affiliate courier DHL. All shipments that are sent by Mytheresa, are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, Monday to Friday, from 8:00 pm till 8:00 pm CET and Saturday, from 9:00 pm till 6:00 pm CET (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
All shipping costs for orders over HK$ 4500 are free of charge within Hong Kong.
Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:
As soon as we have shipped your order you will receive an email stating the DHL or FedEx tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.
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Shipped with DHL:
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For deliveries to Hong Kong the price of the item already includes all customs duties and processing fees. In case of a return, customs duties and handling fees can be refunded only as a voucher. Shipping costs will not be refunded by Mytheresa in case of returns.
We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can exchange any purchases (including reduced items) within 30 days of receipt.
Please contact our Customer Service team to reserve the new desired size
Using the enclosed Exchange & Returns form, indicate which item(s) you wish to exchange and the reason why
Insert the Exchange & Returns form with the item(s) you wish to exchange in the original packaging
Fill in the Return Pro-Forma Invoice, insert 3 of the 4 copies in the see-through envelope and attach it to the package, without closing it
Arrange a pick-up with the same delivery service that the order was sent with (DHL or UPS)
After the driver has checked the return shipment, please close the package securely
Once we have received the package, we will confirm receipt
The previously reserved exchange item will be dispatched immediately
• We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached
• It is only possible to exchange the same item for a different size; we cannot exchange items for a different colour or a different item altogether
• Please be aware that we can only exchange the same item for a different size once
• Merchandise must be returned in one package – we reserve the right to refuse multiple returns from one order sent at different times
• Exchange shipments must be made using the same service as for the original delivery (DHL or UPS)
• We can only accept exchanges from the country to which an order was originally shipped, for example, orders delivered to Hong Kong must be returned from Hong Kong. Otherwise, the exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense)
• Customised items cannot be returned.
For more information about exchanges, please see our terms & conditions.
If you require further assistance or if you have any questions, please contact our Customer Service team.
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