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0808 101 3473
Available 24/7
customercare@mytheresa.com
For more information, please refer to our customer care page.
Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination.
In the first months after welcoming baby, you'll find yourself irresistibly drawn to teeny tiny shoes, like these beige sneakers from Burberry Kids. Oh-so-charming in checked canvas, they come with VELCRO® straps which are every new parent's favorite feature.
If you have any questions, please call our customer care team at 0808 101 3473
Go behind the scenes at mytheresa.com and follow your order as it embarks on its journey to you
All orders are shipped worldwide via our affiliate couriers DHL or UPS. Please see the shipping method as well as shipping costs and delivery times for your destination here.
We gladly accept returns within 30 days of receipt free of charge. Read here.
At Mytheresa we always strive to find environmentally friendly solutions for a luxury shopping experience. All of our designer pieces are shipped in eco-friendly packaging, or you can opt for our signature yellow packaging at no additional cost.
Deliveries to the United Kingdom are handled through DHL Express. All shipments that are sent by Mytheresa are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
For deliveries to the United Kingdom, the price of the item includes UK VAT, and all customs duties and processing fees. In case of returns, customs duties and handling fees will be refunded by Mytheresa. Shipping costs will not be refunded.
Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, Monday to Friday, from 7:00 am till 7:00 pm GMT and Saturday, from 8:00 am till 5:00 pm GMT (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination. Shipping costs will not be refunded by Mytheresa in case of returns:
As soon as we have shipped your order you will receive an email stating the tracking number. You can check the status of your order one to two hours after receiving the email using the link provided.
Shipped with DHL:
Check status of package
We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.
Choose destination
We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can exchange any purchases (including reduced items) within 30 days of receipt.
Please contact our Customer Service team to reserve the new desired size
Using the enclosed Exchange & Returns form, indicate which item(s) you wish to exchange and the reason why
Insert the Exchange & Returns form with the item(s) you wish to exchange in the original packaging
Fill in the Return Pro-Forma Invoice, then insert 3 of the 4 copies in the see-through envelope, and attach it to the package without closing it.
Arrange a pick-up with the same delivery service that the order was sent with (DHL)
After the driver has checked the return shipment, please close the package securely
Once we have received the package, we will confirm receipt
The previously reserved exchange item will be dispatched immediately
• We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached
• It is only possible to exchange the same item for a different size; we cannot exchange items for a different colour or a different item altogether
• Please be aware that we can only exchange the same item for a different size once
• Merchandise must be returned in one package – we reserve the right to refuse multiple returns from one order sent at different times
• Exchange shipments must be made using the same service as for the original delivery (DHL)
• We can only accept exchanges from the country to which an order was originally shipped, for example, orders delivered to the UK must be returned from the UK. Otherwise, the exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
• Customised items cannot be returned.
For more information about exchanges, please see our terms & conditions.
If you require further assistance or if you have any questions, please contact our Customer Service team.
