0808 101 3473
For more information, please refer to our customer care page.
Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination.
With mini bags trending, turn to the Bistro XXS tote from Balenciaga. It's woven from lacquered faux leather and has a logo-emblazoned luggage tag for a sleek look.
If you have any questions, please call our customer care team at 0808 101 3473
All orders are shipped worldwide via our affiliate couriers DHL or UPS. Please see the shipping method as well as shipping costs and delivery times for your destination here.
We gladly accept returns within 30 days of receipt free of charge. Read here.
At Mytheresa we always strive to find environmentally friendly solutions for a luxury shopping experience.
You can help offset the carbon emissions of packaging, delivery, and potential returns from your order with a contribution to Climate Partner. They are our chosen independent partner and recognized expert in climate protection. The contribution is in addition to Mytheresa’s commitment to operate carbon neutrally. You can find more information about Climate Partner and the project you support here.
With a contribution of £0,30, you are helping this Gold Standard-certified project whose work offsets the environmental impact of your order. Together we can actively contribute to achieving the UN's Sustainable Development Goals (SDGs). Simply order as you always have, and, when choosing your preferred delivery method, you can select the climate neutral option to help offset your carbon emissions. Please note that your climate neutral contribution helped offset the carbon emissions of your order (packaging, shipment, and returns). In the case of returns, it is non-refundable. Further information can be found in our Terms and Conditions.
Your purchase will be shipped in environmentally friendly packaging, or you can opt for our signature yellow packaging at no additional cost.
Deliveries to the United Kingdom are handled through DHL Express. All shipments that are sent by Mytheresa are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
For deliveries to the United Kingdom, the price of the item includes UK VAT, and all customs duties and processing fees. In case of returns, customs duties and handling fees will be refunded by Mytheresa. Shipping costs will not be refunded.
Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, Monday to Friday, from 7:00 am till 7:00 pm GMT and Saturday, from 8:00 am till 5:00 pm GMT (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
Shipping costs for orders over £600 within the United Kingdom are free of charge (premium delivery option only).
Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination. Shipping costs will not be refunded by Mytheresa in case of returns:
We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.
As soon as we have shipped your order you will receive an email stating the tracking number. You can check the status of your order one to two hours after receiving the email using the link provided.
Shipped with DHL:
Check status of package
We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 30 days of receipt.
Using the enclosed return form, indicate which item(s) you wish to return and the reason why
Insert the Exchange & Returns form with the item(s) you wish to return in the original packaging
Fill in the 3 copies of the Returns Pro-Forma Invoice form (C), insert all copies in the transparent envelope and attach it to the package, without closing it. These documents are essential for customs, so please be sure to complete all 3 copies to avoid your return getting stuck in customs.
There are two options for handing over your package to DHL: drop-off or pick-ups. With drop-offs you can leave a labelled DHL package at a drop-off store. For pick-ups you can arrange a collection with this link: https://mydhl.express.dhl/gb/en/schedule-pickup.html#/schedule-pickup#label-reference
Please keep one Shipment Airway Bill as a receipt and hand over the 2 remaining Airway Bills to DHL. Once DHL has checked the package, please be sure to close the package securely.
Once we receive the package, we will confirm receipt and refund you as soon as your return has been processed. Your refund will be credited to the original payment method. Sales tax (VAT), customs duties and handling fees will be refunded. Mytheresa will not refund shipping costs.
• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached
• Merchandise must be returned in one package
• Return shipments must be made using the same service as for the original delivery (DHL)
• We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to the UK must be returned from the UK. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense)
• Customised items cannot be returned.
Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note:
• The refund is always credited to the payment method with which the original purchase was made
• The refund is always credited in the same currency as the original purchase
• The refund is always credited to the purchaser’s account
• If the purchase was made with a gift card, a new gift card will be issued
• The time it takes to receive your refund depends on the payment method or your credit card provider
• If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.
• If the purchase was made with a promotional voucher and is returned partially, you will receive a refund proportionately reduced by the value of the voucher
If you would like to repeal your contract of purchase, you may choose one of the following two options:
1. REPEAL OF PURCHASE BY WAY OF RETURN
Your repeal of purchase will automatically take effect if you return the items within 30 days as indicated above.
2. REPEAL OF PURCHASE IN WRITTEN FORM OR OVER THE PHONE
You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, fax or letter, or over the phone. We recommend that you use our cancellation form template. Once you have sent us the cancellation form, please return the items within 14 days.
For more information on returns, please see our terms & conditions.
If you require further assistance, please contact our Customer Service Team.
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