SHIPPING METHODS

Deliveries to Germany are handled by DHL or UPS. All shipments that are sent by Mytheresa are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.

We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.

SHIPPING COSTS AND DELIVERY TIMES

All shipping costs for orders over 300 EUR are free of charge within Germany.

Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:

*Express Courier
Delivery with Express Courier is available from Monday to Friday between 9:00am and 6:00pm. Orders placed with Express Courier before 3:00pm will be delivered the same day. Orders placed after this time will be delivered from 9:00am onwards the following business day (except for Saturdays).

TRACK YOUR STATUS

As soon as we have shipped your order you will receive an email stating the DHL or UPS tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.

MORE DELIVERY COUNTRIES

We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.

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Shipped with DHL:

Check status of package

Shipped with UPS:

Check status of package

PACKSTATION

In Germany, shipments can be delivered to a "Packstation". Big parcels that do not fit into the rented box might need to be picked up at a branch of the Deutsche Post and/or DHL Express Station.