All orders are shipped worldwide via our affiliate couriers DHL or UPS. Please see the shipping method as well as shipping costs and delivery times for your destination here.
We gladly accept returns within 30 days of receipt free of charge. Read here.
Climate Neutral Option
At Mytheresa we always strive to find environmentally friendly solutions for a luxury shopping experience.
You can help offset the carbon emissions of packaging, delivery, and potential returns from your order with a contribution to Climate Partner. They are our chosen independent partner and recognized expert in climate protection. The contribution is in addition to Mytheresa’s commitment to operate carbon neutrally. You can find more information about Climate Partner and the project you support here.
With a contribution of €0,25, you are helping this Gold Standard-certified project whose work offsets the environmental impact of your order. Together we can actively contribute to achieving the UN's Sustainable Development Goals (SDGs). Simply order as you always have, and, when choosing your preferred delivery method, you can select the climate neutral option to help offset your carbon emissions. Please note that your climate neutral contribution helped offset the carbon emissions of your order (packaging, shipment, and returns). In the case of returns, it is non-refundable. Further information can be found in our Terms and Conditions.
Packaging
Your purchase will be shipped in environmentally friendly packaging, or you can opt for our signature yellow packaging at no additional cost.
SHIPPING METHODS
Deliveries to Germany are handled by DHL or UPS. All shipments that are sent by Mytheresa are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
SHIPPING COSTS AND DELIVERY TIMES
Shipping costs for orders over €300 within Germany are free of charge (premium delivery option only).
Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:
MORE DELIVERY COUNTRIES
We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.
Choose destination
TRACK YOUR STATUS
As soon as we have shipped your order you will receive an email stating the DHL or UPS tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
*Same Day Munich
Deliveries with Express Courier are available for orders in the Munich municipal area. Your order will be delivered within 3 hours if placed between 8:00 and 15:00 CET from Monday to Friday. If you order after this time, the delivery will be on the following business day. This service is not available on Saturdays, Sundays or public holidays.
**Same Day Stuttgart
Deliveries with Express Courier are available for orders in the Stuttgart municipal area. Your order will be delivered between 19:00 and 22:00 CET on the same day when ordered between 8:00 and 13:00 CET from Monday to Saturday. If you order after this time, the delivery will be on the following business day. This service is not available on Sundays or public holidays.
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PACKSTATION
In Germany, shipments can be delivered to a "Packstation". Big parcels that do not fit into the chosen box might need to be picked up at a branch of the Deutsche Post and/or DHL Express Station.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER
Returns within Germany
We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 30 days of receipt.
Step 1
Using the enclosed return form, indicate which item(s) you wish to return and the reason why
Step 2
Insert the Exchange & Returns form with the item(s) you wish to return in the original packaging
Step 3
Close the package securely and attach the label for the return shipment to the package
Step 4
For DHL returns please drop off your labelled package at the post office (Deutsche Post).
For UPS returns please call the number provided on your returns document to arrange a pickup, or find your nearest drop-off store at: https://www.ups.com/dropoff/?loc=en_DE
Step 5
Once we have received the package, we will confirm receipt
Step 6
All approved returns will be credited as soon as possible (currency, account and payment method as used for original purchase)
REFUNDING THE PURCHASE
Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note:
• The refund is always credited to the payment method with which the original purchase was made
• The refund is always credited in the same currency as the original purchase
• The refund is always credited to the purchaser’s account
• If the purchase was made with a gift card, a new gift card will be issued
• The time it takes to receive your refund depends on the payment method or your credit card provider
• If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.
• If the purchase was made with a promotional voucher and is returned partially, you will receive a refund proportionately reduced by the value of the voucher
RETURN CONDITIONS
• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached
• Only one prepaid label is provided for each order, therefore all goods must be returned in the same parcel
• Return shipments must be made using the same service as for the original delivery (DHL or UPS)
• We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Germany must be returned from Germany. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense)
• Customised items cannot be returned.
REPEAL POLICY
If you would like to repeal your contract of purchase, you may choose one of the following two options:
1. REPEAL OF PURCHASE BY WAY OF RETURN
Your repeal of purchase will automatically take effect if you return the items within 30 days as indicated above.
2. REPEAL OF PURCHASE IN WRITTEN FORM OR OVER THE PHONE
You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, fax or letter, or over the phone. We recommend that you use our cancellation form template. Once you have sent us the cancellation form, please return the items within 14 days.
For more information on returns, please see our terms & conditions.
If you require further assistance, please contact our Customer Service Team.
CALL US
+49 89 127695-101
Available 24/7
In German: Monday through Friday, from 8:00 till 20:00 CET and Saturday, from 9:00 till 18:00 CET*
*Except German public holidays.
