English: Monday through Saturday, 24 hours CET*
German: Monday through Friday, from 8:00 till 20:00 CET and Saturday, from 9:00 till 18:00 CET*
*Except German public holidays.
1. What are Cookies and what are they used for?
Cookies are small text files that are stored on a user's computer when he/she visits a website. With the help of Cookies, we can tailor our website to meet your specific preferences and interests.
2. What types of Cookies does mytheresa.com use?
In general, our website does not use Cookies to retrieve or use personal information.
mytheresa.com uses two types of Cookies:
Session Cookies
Session Cookies are Cookies that are automatically deleted from the user’s hard drive after a browser session. They are used, for example, to enable the interactive shopping bag function. It enables the items that you have placed in the shopping bag to remain there while you continue browsing our web shop.
Persistent Cookies
These Cookies will be saved to your hard drive after each browser session. These particular Cookies make our offer user-friendly, more secure and more efficient. These Cookies are responsible for saving the items in your shopping bag between visits to the website. In addition, these Cookies will update your shopping bag on all of your registered devices, such as your smartphone, tablet, or computer.
Below are the Cookies that mytheresa.com uses in further detail:
Functionality Cookies
These Cookies are used to provide services such as the personal wish list or shopping bag functions on our website.
Analytical Cookies
These Cookies are used to help us determine and analyze how visitors use our website. Using the results from this analysis, we try to optimize our web shop in order to make your shopping experience at mytheresa.com easier and more personalized.
Targeting/Advertising Cookies
These Cookies help us implement individualized fashion ads according to your preferences. In addition, these Cookies enable us to see whether you were redirected to our website from a link or banner from another website, which will allow us to manage and improve our affiliate collaborations.
3. Can I disable Cookies on mytheresa.com?
You can prevent mytheresa.com from automatically identifying your user details on a specific device simply by logging off of your account. Your user account information will only be identified on that device after you have logged in.
You may also check the box "Do not permit automatic identification prior to logging in!" and save this preference in your user account settings in order to prevent mytheresa.com from automatically identifying your user details.
In addition, you can disable Cookies on your browser in order to prevent our Cookies from being stored on your hard drive. Please refer to the instructions for enabling/disabling Cookies in step 4. However, please note that if you choose to disable our Cookies you will not be able to place an order in our web shop, as you will not be able to use important applications such as the shopping bag.
To opt out of our cookies used for this online advertising, click here.
4. How do I enable/disable Cookies on my browser?
The help function on the menu list of most web browsers will show you how to enable/disable Cookies on your browser.
Internet Explorer 10.0
Google Chrome
Safari 7
Firefox 26.0