How can we help you?
Available 24/7
In German: Monday through Friday, from 8:00 till 20:00 CET and Saturday, from 9:00 till 18:00 CET*
*Except German public holidays.
Shipping
Packaging
At Mytheresa we always strive to find environmentally friendly solutions for a luxury shopping experience. All of our designer pieces are shipped in eco-friendly packaging, or you can opt for our signature yellow packaging at no additional cost.
SHIPPING METHODS
Deliveries to Germany are handled by DHL or UPS. All shipments that are sent by Mytheresa are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
SHIPPING COSTS AND DELIVERY TIMES
Shipping costs for orders over €300 within Germany are free of charge (standard delivery option only).
Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:
*Express Courier Munich
Deliveries with Express Courier are only available for orders in the Munich municipal area. Delivery within 3 hours if ordered between 8:00 and 16:00 CET from Monday to Friday. If your order is placed after this time, it will be delivered on the following business day. This service is not available on Saturdays, Sundays or public holidays.
**Express Courier Stuttgart
Deliveries with Express Courier are only available for orders in the Stuttgart municipal area. For same-day delivery between 19:00 and 22:00 CET, please place your order by 13:00 CET latest, Monday to Saturday. If your order is placed after this time, it will be delivered on the following business day between 19:00 and 22:00 CET. This service is not available on Sundays or public holidays.
TRACK YOUR STATUS
As soon as we have shipped your order you will receive an email stating the DHL or UPS tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
| Destination | Shipping method | Shipping costs | Delivery times |
|---|---|---|---|
| Germany | DHL Express | 19.00 EUR | 1-2 business days |
| Germany | DHL Standard | 5.95 EUR | 1-3 business days |
| Germany | UPS Express | 19.00 EUR | 1-2 business days |
| Germany | UPS Standard | 5.95 EUR | 1-3 business days |
| Additional offer for Munich | Express Courier* | 15.00 EUR | Max. 3 hours |
| Additional offer for Stuttgart | Express Courier** | 15.00 EUR | Same-day delivery between 19:00 and 22:00 |
Shipped with DHL:
MORE DELIVERY COUNTRIES
We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.
Shipped with UPS:
PACKSTATION
In Germany, shipments can be delivered to a "Packstation". Big parcels that do not fit into the rented box might need to be picked up at a branch of the Deutsche Post and/or DHL Express Station.