How can we help you?

+49 89 127695-100

Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays)

customercare@mytheresa.com

For more information, please refer to our customer care page.

Please choose the country of delivery.

Please note: the items in your shopping bag may be deleted if you change your region or your delivery country.

english deutsch italiano français العربیة 简体中文 한국어


Shipping

SHIPPING METHODS

Deliveries to Germany are handled by DHL or UPS. All shipments that are sent by mytheresa.com are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.

We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.

SHIPPING COSTS AND DELIVERY TIMES

All shipping costs for orders over 300 EUR are free of charge within Germany.

Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:

Destination Shipping method Shipping costs Delivery times
Germany DHL Express 19.00 EUR 1-2 business days
Germany DHL Standard 5.95 EUR 1-3 business days
Germany UPS Express 19.00 EUR 1-2 business days
Germany UPS Standard 5.95 EUR 1-3 business days
Additional offer for Munich Express Courier 15.00 EUR max. 3 hours

 

MORE DELIVERY COUNTRIES

We deliver to over 120 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.

Choose destination

TRACK YOUR STATUS

As soon as we have shipped your order you will receive an email stating the DHL or UPS tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.

Shipped with DHL:

Check status of package

Shipped with UPS:

Check status of package

PACKSTATION

In Germany, shipments can be delivered to a "Packstation". Big parcels that do not fit into the rented box might need to be picked up at a branch of the Deutsche Post and/or DHL Express Station.