Climate Neutral Option

At Mytheresa we always strive to find environmentally friendly solutions for a luxury shopping experience.

You can help offset the carbon emissions of packaging, delivery, and potential returns from your order with a contribution to Climate Partner. They are our chosen independent partner and recognized expert in climate protection. The contribution is in addition to Mytheresa’s commitment to operate carbon neutrally. You can find more information about Climate Partner and the project you support here.

With a contribution of €0,25, you are helping this Gold Standard-certified project whose work offsets the environmental impact of your order. Together we can actively contribute to achieving the UN's Sustainable Development Goals (SDGs). Simply order as you always have, and, when choosing your preferred delivery method, you can select the climate neutral option to help offset your carbon emissions. Please note that your climate neutral contribution helped offset the carbon emissions of your order (packaging, shipment, and returns). In the case of returns, it is non-refundable. Further information can be found in our Terms and Conditions.

Packaging

Your purchase will be shipped in environmentally friendly packaging, or you can opt for our signature yellow packaging at no additional cost.

SHIPPING METHODS

Deliveries to Germany are handled by DHL or UPS. All shipments that are sent by Mytheresa are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.

We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.

SHIPPING COSTS AND DELIVERY TIMES

Shipping costs for orders over €300 within Germany are free of charge (premium delivery option only).

Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:

MORE DELIVERY COUNTRIES

We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.

Choose destination

TRACK YOUR STATUS

As soon as we have shipped your order you will receive an email stating the DHL or UPS tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.

*Same Day Munich

Deliveries with Express Courier are available for orders in the Munich municipal area. Your order will be delivered within 3 hours if placed between 8:00 and 15:00 CET from Monday to Friday. If you order after this time, the delivery will be on the following business day. This service is not available on Saturdays, Sundays or public holidays.

**Same Day Stuttgart

Deliveries with Express Courier are available for orders in the Stuttgart municipal area. Your order will be delivered between 19:00 and 22:00 CET on the same day when ordered between 8:00 and 13:00 CET from Monday to Saturday. If you order after this time, the delivery will be on the following business day. This service is not available on Sundays or public holidays.

Shipped with DHL:

Check status of package

Shipped with UPS:

Check status of package

PACKSTATION

In Germany, shipments can be delivered to a "Packstation". Big parcels that do not fit into the chosen box might need to be picked up at a branch of the Deutsche Post and/or DHL Express Station.