How can we help you?
English: Monday through Saturday, 24 hours CET*
German: Monday through Friday, from 8:00 till 20:00 CET and Saturday, from 9:00 till 18:00 CET*
*Except German public holidays.
Shipping
SHIPPING METHODS
Deliveries to Germany are handled by DHL or UPS. All shipments that are sent by mytheresa.com are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
SHIPPING COSTS AND DELIVERY TIMES
All shipping costs for orders over 300 EUR are free of charge within Germany.
Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:
| Destination | Shipping method | Shipping costs | Delivery times |
|---|---|---|---|
| Germany | DHL Express | 19.00 EUR | 1-2 business days |
| Germany | DHL Standard | 5.95 EUR | 1-3 business days |
| Germany | UPS Express | 19.00 EUR | 1-2 business days |
| Germany | UPS Standard | 5.95 EUR | 1-3 business days |
| Additional offer for Munich | Express Courier | 15.00 EUR | max. 3 hours |
MORE DELIVERY COUNTRIES
We deliver to over 120 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.
TRACK YOUR STATUS
As soon as we have shipped your order you will receive an email stating the DHL or UPS tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
Shipped with DHL:
Shipped with UPS:
PACKSTATION
In Germany, shipments can be delivered to a "Packstation". Big parcels that do not fit into the rented box might need to be picked up at a branch of the Deutsche Post and/or DHL Express Station.