Please choose the destination of delivery.

Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination.

Exchanges

EXCHANGES WITHIN THE EUROPEAN UNION

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can exchange any purchases (including reduced items) within 30 days of receipt.

HOW TO EXCHANGE AN ITEM OR AN ENTIRE ORDER

Exchanges at Mytheresa - Step 1

Step 1

Please contact our Customer Service team to reserve the new desired size

Exchanges at Mytheresa - Step 2

Step 2

Using the enclosed Exchange & Returns form, indicate which item(s) you wish to exchange and the reason why

Exchanges at Mytheresa - Step 3

Step 3

Insert the Exchange & Returns form with the item(s) you wish to exchange in the original packaging

Exchanges at Mytheresa - Step 4

Step 4

Please leave your package open so it can be presented to the driver for checking along with the customer invoice. Attach the label for the exchange shipment to the package

Exchanges at Mytheresa - Step 5

Step 5

Arrange a pick-up with the same delivery service that the order was sent with (DHL or UPS)

Exchanges at Mytheresa - Step 6

Step 6

After the driver has checked the return shipment, please close the package securely

Exchanges at Mytheresa - Step 7

Step 7

Once we have received the package, we will confirm receipt

Exchanges at Mytheresa - Step 8

Step 8

 The previously reserved exchange item will be dispatched immediately

EXCHANGE CONDITIONS

• We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached

• It is only possible to exchange the same item for a different size; we cannot exchange items for a different colour or a different item altogether 

• Please be aware that we can only exchange the same item for a different size once

• Merchandise must be returned in one package – we reserve the right to refuse multiple returns from one order sent at different times

• Exchange shipments must be made using the same service as for the original delivery (DHL or UPS)

• We can only accept exchanges from the country to which an order was originally shipped, for example, orders delivered to Switzerland must be returned from Switzerland. Otherwise, the exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense)

• Customised items cannot be returned.

For more information about exchanges, please see our terms & conditions.

If you require further assistance or if you have any questions, please contact our Customer Service team.

CALL US

0800 848 870

Monday through Saturday, 24 hours CET (except German public holidays)