0800 848 870
For more information, please refer to our customer care page.
Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination.
Part of the label's Neo Classic concept, this small black pouch from Balenciaga is crafted from grained leather, features a detachable strap, and is finished with two knotted leather pullers.
If you have any questions, please call our customer care team at 0800 848 870
All orders are shipped worldwide via our affiliate courier DHL. Please see the shipping method as well as shipping costs and delivery times for your destination here.
We gladly accept returns within 30 days of receipt free of charge. Read here.
At Mytheresa we always strive to find environmentally friendly solutions for a luxury shopping experience.
You can help offset the carbon emissions of packaging, delivery, and potential returns from your order with a contribution to Climate Partner. They are our chosen independent partner and recognized expert in climate protection. The contribution is in addition to Mytheresa’s commitment to operate carbon neutrally. You can find more information about Climate Partner and the project you support here.
With a contribution of CHF0,30, you are helping this Gold Standard-certified project whose work offsets the environmental impact of your order. Together we can actively contribute to achieving the UN's Sustainable Development Goals (SDGs). Simply order as you always have, and, when choosing your preferred delivery method, you can select the climate neutral option to help offset your carbon emissions. Please note that your climate neutral contribution helped offset the carbon emissions of your order (packaging, shipment, and returns). In the case of returns, it is non-refundable. Further information can be found in our Terms and Conditions.
Your purchase will be shipped in environmentally friendly packaging, or you can opt for our signature yellow packaging at no additional cost.
Deliveries are handled through DHL or Swiss Post. All shipments that are sent by Mytheresa, are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
As soon as we have shipped your order you will receive an email stating the DHL or Swiss Post tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:
Shipped with DHL:
We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.
Check status of package
Shipped with Swiss Post:
For deliveries to Switzerland the price of the item already includes the sales tax (VAT) as well as all customs duties and handling fees. Shipping costs will not be refunded by Mytheresa in case of returns.
We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can exchange any purchases (including reduced items) within 30 days of receipt.
Please contact our Customer Service team to reserve the new desired size
Using the enclosed Exchange & Returns form, indicate which item(s) you wish to exchange and the reason why
Insert the form(s) with the item(s) you wish to exchange in the original packaging.
Attach the label provided onto the package.
For DHL, please leave your package open so it can be presented to the driver for checking along with the customer invoice.
For Swiss Post, please close your package securely before handing it over.
Arrange a pick-up with the same delivery service that the order was sent with (DHL or Swiss Post)
After the DHL driver has checked the return shipment, please close the package securely.
Once we have received the package, we will confirm receipt
The previously reserved exchange item will be dispatched immediately
• We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached
• It is only possible to exchange the same item for a different size; we cannot exchange items for a different colour or a different item altogether
• Please be aware that we can only exchange the same item for a different size once
• Merchandise must be returned in one package – we reserve the right to refuse multiple returns from one order sent at different times
• Exchange shipments must be made using the same service as for the original delivery (DHL or Swiss Post)
• We can only accept exchanges from the country to which an order was originally shipped, for example, orders delivered to Switzerland must be returned from Switzerland. Otherwise, the exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense)
• Customised items cannot be returned.
For more information about exchanges, please see our terms & conditions.
If you require further assistance or if you have any questions, please contact our Customer Service team.