For more information, please refer to our customer care page.
Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination.
Loewe's best-known bag family, the Puzzle, welcomes a new member: this Mini shoulder bag. Demonstrating what happens when expert craftsmanship and innovative design come together, it’s made by artisans in the brand’s Madrid atelier from geometrically cut, asymmetrically set panels of calf leather. For clever styling, it can be carried in five ways: over the shoulder, across the body, on the back, in-hand or, because the buttery leather is easily manipulated, as a clutch.
If you have any questions, please call our customer care team at 1-800-982-320
All orders are shipped worldwide via our affiliate courier DHL. Please see the shipping method as well as shipping costs and delivery times for your destination here.
We gladly accept returns within 30 days of receipt free of charge. Read here.
At Mytheresa, we always strive to find environmentally friendly solutions for a luxury shopping experience.
You can help offset the CO2 emissions of packaging, delivery, and potential returns from your order with a contribution to Climate Partner. They are our chosen independent partner and recognized expert in climate protection. The contribution is in addition to Mytheresa’s commitment to operate carbon neutrally. You can find more information about Climate Partner and the project you support here.
With a contribution of AU$0,70, you are helping a Gold Standard-certified project whose work offsets the environmental impact of your order. The CO2 emissions of each order are estimated at an average of 50kg, which can be compared with the yearly carbon uptake of 4 beech trees. Together we can actively contribute to achieving the UN's Sustainable Development Goals (SDGs). Simply order as you always have, and, when choosing your preferred delivery method, you can select the climate neutral option to help offset your CO2 emissions. Please note that your climate neutral contribution helped offset the CO2 emissions of your order (packaging, shipment, and returns). In the case of returns, it is non-refundable. Further information can be found in our Terms and Conditions.
Your purchase will be shipped in environmentally friendly packaging, or you can opt for our signature yellow packaging at no additional cost.
Deliveries to Australia are managed by our affiliate courier DHL. All shipments sent by Mytheresa are insured against theft and accidental damage. This insurance coverage ceases once the shipment and a written acknowledgement of receipt have been received.
Please be aware that we cannot deliver to post office boxes. In the case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, 8:00 am until 8:00 pm CET, from Monday to Friday, and from 9:00 am until 6:00 pm CET on Saturdays. Please note that we are closed on German public holidays. Your order will be ready for dispatch one business day after the receipt of payment, at the latest.
Shipping for orders over AU$ 1000 within Australia is free of charge.
Please refer to the chart below for shipping methods, shipping costs, and delivery times for your destination:
If the delivery times for your order differ from those shown above, we will inform you at checkout.
Please also be aware that shipping times can vary depending on customs clearance.
We deliver to over 130 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.
As soon as we have shipped your order, you will receive an email with the tracking number for your parcel. You can check the status of your shipment one to two hours after receiving the email by using the link provided.
Shipped with DHL:
Check status of parcel
Please find further information about duties and taxes for deliveries to Australia here.
We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 30 days of receipt.
Using the enclosed return form, indicate which item(s) you wish to return and the reason why
Insert the Exchange & Returns form with the item(s) you wish to return in the original packaging
Fill in the Return Pro-Forma Invoice, insert 3 of the 4 copies in the see-through envelope and attach it to the package, without closing it
There are 2 options for handing over the package to DHL: drop-off or pickups. With drop-off you can leave a labelled DHL package at a drop-off store and for pickups you can arrange collection with this link: https://mydhl.express.dhl/au/en/schedule-pickup.html#/schedule-pickup#label-reference
After the driver has checked the return shipment, please close the package securely
Once we have received the package, we will confirm receipt
All approved returns will be credited as soon as possible (currency, account and payment method as used for original purchase).
• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached
• Only one prepaid label is provided for each order, therefore all goods must be returned in the same parcel
• Return shipments must be made using the same service as for the original delivery (DHL or UPS)
• We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Australia must be returned from Australia. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense)
• Customised items cannot be returned.
Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note:
• The refund is always credited to the payment method with which the original purchase was made
• The refund is always credited in the same currency as the original purchase
• The refund is always credited to the purchaser’s account
• If the purchase was made with a gift card, a new gift card will be issued
• The time it takes to receive your refund depends on the payment method or your credit card provider
• If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.
• If the purchase was made with a promotional voucher and is returned partially, you will receive a refund proportionately reduced by the value of the voucher
If you would like to repeal your contract of purchase, you may choose one of the following two options:
1. REPEAL OF PURCHASE BY WAY OF RETURN
Your repeal of purchase will automatically take effect if you return the items within 30 days as indicated above.
2. REPEAL OF PURCHASE IN WRITTEN FORM OR OVER THE PHONE
You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, fax or letter, or over the phone. We recommend that you use our cancellation form template. Once you have sent us the cancellation form, please return the items within 14 days.
For more information on returns, please see our terms & conditions.
If you require further assistance, please contact our Customer Service Team.
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