Thank you for shopping with Mytheresa. We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return or exchange your purchase (excluding non-returnable or non-exchangeable items) within 30 days of receipt.
All items marked Final Sale, physical gift cards, eGift cards, and all customized items are non-returnable and non-exchangeable. Items from the Life category are non-exchangeable.
For returns or exchanges, please follow the instructions below.
Step 1 | For returns or exchanges, please visit our dedicated returns portal at returns.mytheresa.com. Simply log in using your Mytheresa account credentials to initiate the process. |
Step 2 | Select the item(s) you wish to return or exchange and choose a reason from the dropdown menu. You must complete this step to register your return and, if needed, generate a returns label to print. |
Step 3 | Place your item(s) in the original packaging and attach the returns label. Please refer to the return document included in your order for details on drop-offs and pick-ups. |
Step 4 | Depending on whether you are returning the item(s) for a refund or exchanging them, we will inform you of the refund approval or the shipment details for your exchange order as soon as we have received your returned item(s) and your request has been processed. |

customercare@mytheresa.com
Due to a high amount of requests, we might take a few days to get back to you. We apologize for any inconvenience this may cause.

0800 002 667
Available 24/7