All purchased items can be returned free of charge – including reduced items. If you would like to repeal your contract of purchase, you may choose one of the following two options:
1. Repeal of purchase: written form or over the phone
You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, a fax, a letter in the mail, or over the phone. We recommend that you use our cancellation form template. After sending us your cancellation form, please return the items within 14 days.
2. Repeal of purchase by way of return
Your repeal of purchase will automatically take effect if you return the items within 30 days.
Regardless of which option you choose, please ensure that the following provisions are met:
We can only accept returns if all of the above conditions have been met.
Please be aware that it may take a few days for us to process your return after we have received it. After we have received the returned merchandise, we will send you an email concerning your refund. The time it takes for you to get refunded depends on your credit card. The refund should appear on your credit card statement within two months of the return, at the latest.
In case the recipient is not the same person that made the purchase, the refund will be booked onto the credit card holder’s account.
Refunds are made in the same currency as the purchase. Potential losses due to currency fluctuations will not be refunded.
In case returned merchandise was purchased using a gift card, a new gift card will be issued.
Please note that we can only accept returns from the country which the shipment was sent to. If the shipment was sent to the UK, for instance, we can only accept a return from the UK. Please note that shipping costs will not be refunded.
For further information on returns, please see our terms & conditions.
If you require further assistance or if you have any questions, please contact our customer care representatives.
Monday to Friday, from 2:00 am till 2:00 pm EST and Saturday, from 3:00 am till 12:00 pm EST (with the exception of German public holidays)