Welcome to customer care at mytheresa.com

As a luxury fashion retailer, providing you with a perfect shopping experience is incredibly important to us. Though we are an online store, we hope that our very personal approach to customer service sets us apart.

On the following pages you should find all of the information you need while shopping online, and if not, simply contact our dedicated team directly either by telephone on +49 89 679707-100, Monday to Friday, from 8:00am till 8:00pm CET (with the exception of German public holidays),  or email us on customercare@mytheresa.com. Our customer care team will be more than happy to help you in any way possible.

Going beyond customer service assistance, if you need any fashion or style advice, we also have an expert fashion-advisor-team to help you with everything from the fit of an individual piece, through to coordinating a full look, and even wardrobe planning for the season ahead.

It is mytheresa.com's unique approach to selecting the best pieces from each collection that make us special, and our fashion-advisor-team are here to dispense that information on the latest must-haves and seasonal trends to you.

To speak with our fashion-advisor-team, please call us on +49 89 679707-222, Monday to Friday, from 8:00 AM till 8:00 PM CET (with the exception of German public holidays), or email us at fashionadvisor@mytheresa.com, we look forward to helping you solve every style dilemma.

Please click here, to find out more about mytheresa.com.