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Welcome

PERSONALIZED CUSTOMER SERVICE

As a luxury fashion retailer, providing you with a perfect shopping experience is incredibly important to us. It is our very personal approach to customer service, which sets us apart from other online shopping experiences. 

On the following pages you will find all of the information you need while you shop.

If you require further assistance or if you have any questions, please contact our customer care representatives:

+49 89 127695-100

customercare@mytheresa.com

Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays)

PERSONAL SHOPPING EXPERIENCE

Contact our team of fashion experts who are happy to make all your wardrobe wishes become reality.

Whether you're looking for help planning the perfect outfit for an upcoming event, advice on how to style the latest trends, a complete new-season refresh or help with picking the perfect gift – our personal shopping team is happy to assist you. 

If you require further assistance or if you have any questions, please contact our personal shopping team:

+49 89 127695-222

personalshopping@mytheresa.com

Monday to Friday, from 9:00 am till 6:00 pm CET (with the exception of German public holidays)

WHAT WE OFFER OUR CUSTOMER

Our exceptional approach to selecting the most exquisite fashion pieces and accessories from each collection just for you, and our excellent customer service is what makes mytheresa.com unique.

Please click here to find out more about mytheresa.com.