Welcome to mytheresa.com

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Welcome to Customer Care at mytheresa.com

Customer Care

As a luxury fashion retailer, providing you with a perfect shopping experience is incredibly important to us. It is our very personal approach to customer service, which sets us apart from other online shopping experiences.

On the following pages you will find all of the information you need while you shop, and if not, simply contact our dedicated team:

• Call us at +49 89 679707-100, Monday to Friday, from 8:00 am to 8:00 pm CET (with the exception of German public holidays)
• Email us at customercare@mytheresa.com

Our customer care team will be more than happy to help you in any way possible.


Fashion Advisor Team

In addition to our customer service assistance, we also have an experienced fashion advisor team to:

• Assist with size, form, and fit
• Coordinate your look
• Offer personalized wardrobe planning for the seasons ahead

To speak with our fashion advisor team, you can either:

• Call us at +49 89 679707-222, Monday to Friday, from 8:00 am to 8:00 pm CET (with the exception of German public holidays)
• Email us at fashionadvisor@mytheresa.com

At mytheresa.com, it is the unique approach to selecting the best pieces from each collection that makes us unrivaled as a luxury online retailer, and our fashion advisor team will inform you on the latest must-haves and seasonal trends tailored to your personal shopping needs.

We look forward to helping you cultivate, inspire, and celebrate your own unique style!


Please click here, to find out more about mytheresa.com.