Shipping methods, shipping costs and delivery times
Deliveries to Germany are handled by DHL or UPS. All shipments that are sent by mytheresa.com, are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, Monday to Friday, from 8:00 am to 8:00 pm CET (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment at the latest.
Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:
|Destination||Shipping method||Shipping costs||Delivery times|
|Germany||DHL Express||19.00 EUR||1-2 business days|
|Germany||DHL Standard||9.00 EUR||1-3 business days|
|Germany||UPS Express||19.00 EUR||1-2 business days|
|Germany||UPS Standard||9.00 EUR||1-3 business days|
|Additional offer for Munich||Express Courier||15.00 EUR||max. 3 hours|
Track order status
As soon as we have shipped your order you will receive an email stating the DHL tracking number. You can check the status of your order one to two hours after receiving the email via the link provided. Please click here, then enter your tracking number in order to track the status of your order.
In Germany, shipments can be delivered to "Packstation". Big parcels that do not fit into the rented box, might need to be fetched at a branch of the Deutsche Post and/or DHL Express Station.