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Returns Policy

All purchased items can be returned free of charge – including reduced items. If you wish to return something, please ensure the following:

  • Return is within 14 days of receiving your order
  • All items must be in mint condition i.e., have not been worn, altered or washed and all tags have to be attached
  • All merchandise to be returned has to be sent in one package
  • Return shipments must be made using the service used for original delivery
We can only accept returns if all of the above conditions have been met.

Please be aware that it may take a few days for us to process your return after we have received it. After we have received the returned merchandise, we will send you an email concerning your refund. The time it takes for you to get refunded depends on your credit card. The refund should appear on your credit card statement within two months of the return, at the latest. In case the recipient is not the same person that made the purchase, the refund will be booked onto the credit card holder’s account. Refunds are made in the same currency as the purchase. Potential losses due to currency fluctuations will not be refunded.

In case returned merchandise was purchased using a gift card, a new gift card will be issued.

Please note that we can only accept returns from the country which the shipment was sent to. If the shipment was sent to Germany, for instance, we can only accept a return from Germany. Please note that shipping costs will not be refunded.

For further information on returns, please see our "terms & conditions"

For additional information or if you have any further questions, please feel free to contact us by sending us an email at customercare@mytheresa.com or call us at +49 89 679707-100, Monday to Friday, from 8:00 am to 8:00 pm CET (with the exception of German public holidays).