How can we help you?

+49 89 679707-100

Monday to Friday,

from 8:00 am till 8:00 pm CET

(with the exception of German public holidays)

payment

Currencies

Payment by credit card or debit card

Payment by PayPal

Payment by wire transfer

Payment by Gift Card/promotion code


Currencies

Payments, as well as refunds are invoiced in Euro (EUR).

Payment by credit card or debit card

During the checkout step "payment" – please select the option "card".

We accept the following credit cards and debit cards:

Please enter your card details on our payment site. mytheresa.com uses state-of-the-art server security software with SSL encryption which provides the safe and bug-proof transmission of your card details.

The order amount will be deposited on your card as a payment reservation until your order has either been sent (then the amount will be booked) or cancelled (then the payment reservation will be cancelled).

Payment by Visa or Mastercard

The system will recognize whether or not the credit card is registered on the 3-D security programs or .

These are security systems that have been developed to ensure that the registered card holder and the registered online retailer are involved in the transaction. If you are a member of the 3-D Secure Program, a pop-up window will appear on your screen asking you to enter your password when making a purchase online. This window is linked to your bank and requires you to enter your SecureCode (a password that you have previously selected). Transactions can only be made by entering the correct password.

If your credit card is not registered with any of these programs, the payment can be made without further authentication. For more information about the credit card security systems, please see:

Verified by Visa or Mastercard SecureCode

Payment by American Express

The system recognizes whether the shipping address is identical to the address that has been provided to American Express as billing address (Amex address verification system, abbrev. "AVS"). In case the address is not identical, you will be asked to provide American Express with a different shipping address in a separate email. Your shipment will not be delivered until the authentication was successful.

The following applies for all payments by credit card:

Refunds from returns will always be charged back on to the credit card that the original order was paid for with.

Payment by PayPal

Please select "PayPal" as your payment method and you will be transferred to the PayPal site automatically. If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register one and proceed with the payment. Refunds from returns will be booked onto the registered PayPal account.

Payment by wire transfer

In our checkout – step "payment" – please select "wire transfer" and finalize your order.

You will then receive a confirmation that will be sent automatically by email stating our banking details as well as the order number.

Upon submitting your order, please transfer the overall amount to the following account and state the order number:

mytheresa.com GmbH
HypoVereinsbank München
IBAN DE85700202700666866142
SWIFT-BIC HYVEDEMM
(for SEPA transfers made from international and German bank accounts)

Possible transfer costs as well as bank fees will be charged to the customer.

Your order will be dispatched upon receipt of payment on our account.

Refunds from returns will be charged-back to the bank account which the original order was paid from.

Payment by Gift Card/promotion code

Simply go to "shopping bag" and enter your Gift Card code/promotion code in the designated field. If the order amount exceeds the balance on your Gift Card or the amount from the promotion, please select the payment method with which you wish to cover the remaining amount. If the balance on your Gift Card or the amount from the promotion exceeds the order amount, you may use the same code for your next purchase. The amount remaining will be available until your credit balance has been used up completely.

mytheresa.com reserves the right to block the Gift Card if misused.