Exchanges within the European Union
We gladly accept exchanges (for reduced items also) within 14 days of receipt free of charge. However, we can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached. The merchandise must be returned via DHL in one mailing. We reserve the right to refuse multiple returns at different times from one order.
Please be aware that we can only exchange an item for the same article in a different size. Please call our customer care team at +49 89 679707-100, Monday to Friday, from 8:00 am till 8:00 pm CET (with the exception of German public holidays), or send an email to firstname.lastname@example.org in order to reserve the article in the size required. Unfortunately, it is not possible to exchange an item for a different one. The new size will be dispatched as soon as we have received the article that is to be exchanged.
Please note that we can only accept exchanges from the country which the shipment was sent to. If the shipment was sent to Austria, for instance, we can only accept an exchange from Austria.
For further information about exchanges, please see our terms & conditions.
For additional information, or any further questions, please feel free to contact us by email at email@example.com or by phone on +49 89 679707-100, Monday to Friday, from 8:00 am till 8:00 pm CET (with the exception of German public holidays).
Return Authorization Number (RAN)