All orders are shipped worldwide via our affiliate courier DHL. All shipments that are sent by mytheresa.com, are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, Monday to Friday, from 8:00 pm till 8:00 pm CET and Saturday, from 9:00 pm till 6:00 pm CET (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
All Shipping costs for orders over AU$ 1000 are free of charge within Australia.
Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:
|Destination||Shipping method||Shipping costs||Delivery times|
|Australia||DHL Express||20.00 AUD||2-5 business days|
We deliver to over 120 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown, please select your destination country here.
As soon as we have shipped your order you will receive an email stating the DHL or UPS tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
Shipped with DHL:
For deliveries to Australia the price of the item already includes all customs duties and processing fees. In case of a return, customs duties and handling fees can be refunded only as a voucher. Shipping costs will not be refunded by mytheresa.com in case of returns.